At a Glance
- Tasks: Deliver five-star service in the Food section with a friendly smile.
- Company: Join the iconic Marks and Spencer team in Thurrock.
- Benefits: Flexible shifts, team environment, and opportunities for growth.
- Other info: Perfect for those looking to gain experience in retail.
- Why this job: Be at the heart of the store and make customers' days better.
- Qualifications: Passion for food, digital confidence, and teamwork skills.
The predicted salary is between 20000 - 25000 £ per year.
Marks and Spencer in Thurrock is looking for a Customer Assistant in our Food section.
This frontline role puts you at the heart of the store, delivering five‑star service with pace and a ready smile.
You'll know M&S Food products, be digitally confident using Sparks App and in-store devices, work Saturday and Sunday shifts, be a team player, and flexible across store areas to meet demand.
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StudySmarter Expert Advice🤫
We think this is how you could land Food Frontline Associate — Fast, Five‑Star Service
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Marks and Spencer, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Food Frontline Associate — Fast, Five‑Star Service
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Marks and Spencer that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Marks and Spencer will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Marks and Spencer and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Marks and Spencer
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Marks and Spencer, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Marks and Spencer!
