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- Tasks: Deliver five-star service in a fast-paced café environment.
- Company: Join the M&S Café team, the heart of our store.
- Benefits: Flexible hours, team support, and a rewarding experience.
- Other info: Dynamic role with opportunities for personal growth.
- Why this job: Be a brand ambassador and make customers' days brighter.
- Qualifications: Ability to work under pressure and deliver quality service.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern
- Week 1: Sunday 08:00 - 16:45, Monday 12:00 - 16:00, Tuesday 12:00 - 16:00
- Week 2: Sunday 08:00 - 16:45, Tuesday 12:00 - 16:00, Thursday 12:00 - 16:00
Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.
Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied. Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues. At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets. Flexibility is also vital. You’ll adapt quickly, working where needed with pace. It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Cafe - Ferndown Simply Food employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Cafe - Ferndown Simply Food
✨Tip Number 1
Get to know the café vibe! Before your interview, pop into the M&S Café and soak up the atmosphere. Chat with staff if you can; it’ll give you insights into their pace and service style, which you can mention during your interview.
✨Tip Number 2
Show off your digital skills! Since being digitally confident is key for this role, brush up on any relevant tech or apps used in cafés. Mentioning your familiarity with these tools can really set you apart from other candidates.
✨Tip Number 3
Prepare for those high-pressure scenarios! Think of examples from your past experiences where you’ve handled busy situations or worked as part of a team. This will show that you can thrive in the fast-paced environment of the café.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the M&S team and ready to take on the challenge!
We think you need these skills to ace Customer Assistant - Cafe - Ferndown Simply Food
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know why you love providing great service. Share any experiences where you've gone the extra mile for customers, as this will show us you're a perfect fit for our café environment.
Highlight Your Ability to Work Under Pressure: This role can get pretty hectic, so make sure to mention any past experiences where you've thrived in a fast-paced setting. We want to see how you stay calm and focused when things get busy!
Be Digital Savvy: Since being digitally confident is essential, don’t forget to mention any relevant tech skills or experiences with digital tools. This will reassure us that you can handle our order systems efficiently.
Team Player Vibes: We value teamwork, so share examples of how you've supported colleagues in previous roles. This will help us see that you’re ready to contribute to our high-performance culture at M&S Café.
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Assistant in a café entails. Familiarise yourself with the job description and think about how your skills align with the need for pace, efficiency, and five-star service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service, especially in high-pressure situations. Highlight how you stayed calm and ensured customer satisfaction, as this is crucial for the role.
✨Demonstrate Digital Confidence
Since being digitally confident is essential, be ready to discuss any relevant technology or tools you've used in previous roles. If you have experience with order management systems or point-of-sale software, mention it!
✨Emphasise Teamwork and Flexibility
Think of instances where you worked effectively as part of a team and adapted to changing circumstances. The interviewers will want to see that you can contribute to a high-performance culture and support your colleagues, especially during busy times.