At a Glance
- Tasks: Serve customers, stock shelves, and drive sales in a fast-paced food retail environment.
- Company: Join M&S, the UK's fastest growing retailer with a vibrant team culture.
- Benefits: Earn a competitive wage plus an extra £3.00 p/h for late-night shifts.
- Other info: Flexible shifts and opportunities for growth in a high-energy environment.
- Why this job: Be a brand ambassador and make customers feel valued while working in a dynamic setting.
- Qualifications: Must be over 18, with a passion for customer service and teamwork.
The predicted salary is between 12 - 15 £ per hour.
Work Pattern
- Monday 19:00-23:00
- Tuesday 19:00-23:00
- Thursday 19:00-23:00
- Friday 19:00-23:00
- Saturday 19:00-23:00
Under 18 Disclaimer
This job role involves working late nights and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Overview
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on. You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
Responsibilities
At M&S, our customers don't wait. You will thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You will go above and beyond, to serve, sell, fill and help drive growth in sales.
Being digitally confident is essential. You will utilize our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You will contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you’ll embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Food - Farnham employer: Marks and Spencer
Join M&S as a Customer Assistant in Farnham, where you'll be part of a dynamic team that thrives on delivering exceptional service in a fast-paced environment. With a strong focus on employee growth and development, M&S offers flexible working hours, competitive pay including an unsocial premium, and a supportive work culture that values teamwork and resilience. This is not just a job; it's an opportunity to be part of a leading retailer that empowers its employees to excel and make a real impact every day.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Farnham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of homework on M&S and their food products. This will help you show your passion and knowledge during the chat, making you stand out as a candidate who truly cares.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult customers or busy periods. Being able to demonstrate how you thrive under pressure will impress the hiring team.
✨Tip Number 3
Show off your digital savvy! Familiarise yourself with tools like the Sparks App and in-store devices. Mentioning your comfort with these during the interview can highlight your readiness to enhance the customer experience.
✨Tip Number 4
Be flexible and ready to adapt! Share examples from past experiences where you've successfully adjusted to changing demands. This will show that you're the kind of team player M&S is looking for!
We think you need these skills to ace Customer Assistant - Food - Farnham
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let us know why you love food and M&S products! Share any experiences that highlight your enthusiasm for our offerings. This will help us see your genuine interest in the role.
Highlight Your Customer Service Skills:We want to know how you've gone above and beyond for customers in the past. Use specific examples in your application to demonstrate your ability to thrive under pressure and deliver five-star service.
Be Digital Savvy:Mention any experience you have with digital tools or apps, especially if you've used them in a retail setting. Being digitally confident is key for this role, so show us how you can enhance the customer experience with tech!
Emphasise Teamwork and Flexibility:Let us know about your experiences working in a team and how you adapt to changing situations. We value team players who can handle the dynamic nature of retail, so make sure to include relevant examples in your application.
How to prepare for a job interview at Marks and Spencer
✨Know Your M&S Food Products
Before the interview, brush up on your knowledge of M&S Food products. Familiarise yourself with their bestsellers and any new items. This will show your passion for the brand and help you confidently recommend products during the interview.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help a customer or resolved a difficult situation. This will highlight your ability to thrive under pressure and deliver five-star service.
✨Show Your Team Spirit
M&S values teamwork, so be ready to discuss how you work well with others. Share experiences where you contributed to a positive team environment or supported colleagues during busy times. This will demonstrate that you're a great fit for their high-energy culture.
✨Be Ready for Flexibility Questions
Since the role requires adaptability, think about how you've handled changing situations in previous jobs. Be prepared to discuss your willingness to take on various tasks and how you manage your time effectively during busy shifts.
