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- Tasks: Lead the team to ensure a vibrant shopping experience and maintain store standards.
- Company: Join a leading fashion and beauty retailer with a focus on teamwork and customer service.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Why this job: Be a key player in creating an inspiring shopping environment while developing your leadership skills.
- Qualifications: Must be 18+, with strong communication skills and a passion for customer service.
- Other info: Dynamic role with opportunities to support and coach your team.
The predicted salary is between 20000 - 30000 £ per year.
Summary
Team Support Manager
Work Pattern
- Week 1
- Sunday 0930-1730
- Monday 1130-1930
- Wednesday 0600-1400
- Thursday 1100-1900
- Friday 0600-1400
- Monday 1130-1930
- Tuesday 1100-1900
- Wednesday 0600-1400
- Friday 0600-1400
- Saturday 1130-1930
Under 18 disclaimer: To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Purpose of the Shift Lead
- To lead the fill operation, delivering a sales floor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill.
- Lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation.
- Coach colleagues on One Best Way and drive productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service and M&S behaviours.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Key Accountabilities
- Delivers great standards and service by putting the customer first.
- Acts on customer feedback to deliver improvement.
- Ensures the delivery of brilliant basics.
- Coaches the team to deliver excellent standards of product presentation.
- Supports the delivery of plan A.
- Provides regular and timely feedback to line manager to support colleague performance.
- Supports with the training and coaching of colleagues maximising digital tools and channels.
- Identifies colleagues for recognition and celebrates success within the store.
- Provides feedback to improve colleague experience.
- Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and takes action.
- Role models new ways of working through the use of digital tools.
- Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively.
- Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation.
- Maintains a safe and legal store environment.
- Supports visual merchandising updates across all launches, events and campaigns.
Key Capabilities
- Understands how M&S operates, its strategy, future and the role they play.
- Good level of digital capability and can access and utilise relevant systems.
- Good knowledge of the commercial operation, brilliant basics and operational excellence.
- Current working knowledge of all VM principles.
- A good communicator with the ability to build relationships and work within a team.
- A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing.
- Maintain high presentation standards, attention to detail and deliver on time.
- Interpret data relevant to the role.
- Demonstrates flexibility and adaptability to change.
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
Shift Lead - Fashion, Home & Beauty - Whiteley Village Fareham employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead - Fashion, Home & Beauty - Whiteley Village Fareham
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their vibe.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, not like a robot. Use examples from your past experiences that highlight your skills in customer service and teamwork.
✨Tip Number 3
Dress the part! Make sure your outfit reflects the brand's style. Looking sharp shows that you care about the role and are ready to represent the company well on the sales floor.
✨Tip Number 4
After your interview, don’t forget to follow up with a thank-you email. It’s a great way to express your appreciation for the opportunity and reiterate your enthusiasm for the position. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Shift Lead - Fashion, Home & Beauty - Whiteley Village Fareham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Shift Lead role. Highlight your experience in leading teams, customer service, and operational excellence. We want to see how you fit into our M&S culture!
Show Off Your Skills: Don’t hold back on showcasing your digital skills and knowledge of commercial operations. Mention any relevant experience with visual merchandising or coaching colleagues, as these are key for this position.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your qualifications and achievements. We appreciate clarity!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Shift Lead position. Familiarise yourself with the key responsibilities like leading the fill operation and coaching colleagues. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be expected to coordinate resources and lead a team. Prepare examples from your past experiences where you've successfully led a team or managed a project. Highlight how you motivated others and achieved results, as this will resonate well with the interviewers.
✨Emphasise Customer Service Excellence
Customer service is at the heart of this role. Be ready to discuss how you've put customers first in previous jobs. Share specific instances where you acted on customer feedback or improved service standards, as this aligns perfectly with the expectations for the position.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the store's operations, team dynamics, or future initiatives. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
