At a Glance
- Tasks: Serve customers with a smile and keep the café running smoothly.
- Company: Join M&S, a leading retailer known for its commitment to quality and service.
- Benefits: Flexible hours, training opportunities, and a vibrant team environment.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Be the face of M&S and make a real difference in customer experiences.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 10 - 13 £ per hour.
Working Pattern
Week 1: Sunday 11:30 - 17:30; Wednesday 11:30 - 17:30
Week 2: Thursday 11:30 - 17:30; Friday 11:30 - 17:30; Saturday 11:30 - 17:30
Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.
You will be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods. Being digitally confident is essential. You will use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
Efficiency and effectiveness are key aspects of your role. You will maintain impeccable food safety standards while juggling orders and queues. At M&S, our customers don’t wait. You will be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
Teamwork matters. You will support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets. Flexibility is also vital. You will adapt quickly, working where needed with pace. It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We will give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Hospitality - Whiteley Village Fareham employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of Whiteley Village. Our team members enjoy a culture of inclusivity and support, with ample opportunities for personal growth and development while delivering outstanding customer service. Join us to be part of a fast-paced café setting where your contributions are valued, and you can make a real difference in our customers' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Hospitality - Whiteley Village Fareham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their café culture. This will help you understand their values and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle busy periods and difficult customers. Role-playing with a friend can help you feel more confident and prepared for those high-pressure situations.
✨Tip Number 3
Show off your digital skills! Since being digitally confident is key, make sure you’re familiar with any tools or apps that might be used in the café. If you can demonstrate your tech-savviness, it’ll give you an edge.
✨Tip Number 4
Be ready to showcase your teamwork! Think of examples where you've worked well with others, especially in fast-paced environments. M&S values collaboration, so showing that you can contribute to a high-performance culture will impress them.
We think you need these skills to ace Customer Assistant - Hospitality - Whiteley Village Fareham
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for delivering top-notch customer service shine through. Share any relevant experiences where you’ve gone above and beyond to make a customer’s day better – we love hearing about that!
Be Specific About Your Skills:Highlight your digital skills and any experience you have with fast-paced environments. Mention specific tools or systems you’re familiar with, as this shows us you’re ready to hit the ground running in our café.
Tailor Your Application:Make sure to tailor your application to the role. Use keywords from the job description, like 'teamwork', 'flexibility', and 'efficiency'. This helps us see how you fit into our culture and the specific needs of the position.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re tech-savvy, which is a big plus for us!
How to prepare for a job interview at Marks and Spencer
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service skills. Think about how you would handle different scenarios in a busy café environment. Be ready to share examples of how you've provided excellent service in the past, especially under pressure.
✨Show Off Your Digital Skills
Since being digitally confident is key for this role, make sure you’re familiar with any digital tools or systems mentioned in the job description. If you’ve used similar tools before, be prepared to discuss your experience and how it helped improve efficiency.
✨Demonstrate Team Spirit
Teamwork is crucial in this role, so think of examples where you’ve successfully worked as part of a team. Highlight how you supported your colleagues and contributed to a positive work environment, especially during busy times.
✨Be Ready for Fast-Paced Questions
Expect questions that assess your ability to work quickly and efficiently. Prepare to discuss how you manage your time and prioritise tasks, especially when things get hectic. Showing that you can stay calm and focused will impress your interviewers.
