At a Glance
- Tasks: Assist customers and ensure a smooth shopping experience in our Food section.
- Company: Join M&S, the UK's fastest growing retailer with a vibrant team culture.
- Benefits: Competitive pay, including an unsocial hours premium, and flexible shifts.
- Other info: Dynamic role with opportunities for growth and teamwork.
- Why this job: Be at the forefront of customer service and make a real difference every day.
- Qualifications: Must be over 18 and ready to thrive in a fast-paced environment.
The predicted salary is between 12 - 15 £ per hour.
Join M&S as a Customer Assistant in our Food section, where you’ll become at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down‑to‑earth colleagues who thrive under pressure, deliver five‑star service at pace, and embrace the transformation we’re driving.
We’re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on. You’ll be a resilient and committed brand ambassador ready to raise the bar by confidently recommending and selling our newest food products. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don’t wait. You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond to serve, sell, fill and help drive growth in sales. Being digitally confident is essential. You’ll utilise our digital tools, such as Sparks and in‑store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience. Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
- Monday: 19:00 - 23:00
- Wednesday: 19:00 - 23:00
- Thursday: 19:00 - 23:00
- Saturday: 19:00 - 23:00
Under 18 disclaimer: This role involves late night hours, so we cannot accept applications from anyone under 18 due to health and safety legislation. Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Customer Assistant - Food - Falkirk Retail Park employer: Marks and Spencer
Join M&S as a Customer Assistant in Falkirk Retail Park, where you’ll be part of a dynamic team that values hard work and exceptional service. With competitive pay including an unsocial hours premium, a supportive work culture, and opportunities for personal growth, M&S is committed to nurturing its employees while delivering top-notch customer experiences. Embrace the challenge of a fast-paced environment and enjoy the unique advantage of working for one of the UK's leading retailers, where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Falkirk Retail Park
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their food products. This will help you show your passion and knowledge during the chat, making you stand out as a candidate who truly cares.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for customers in the past. Being able to share these stories will demonstrate your commitment to delivering five-star service, which is key for this role.
✨Tip Number 3
Be ready to showcase your flexibility! Since no two shifts are the same, be prepared to discuss how you can adapt to different tasks and challenges. Highlighting your ability to thrive under pressure will show that you're the perfect fit for the fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to use digital tools, which is essential for enhancing the customer experience at M&S.
We think you need these skills to ace Customer Assistant - Food - Falkirk Retail Park
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let us know why you love food and M&S products! Share any experiences that highlight your enthusiasm for our offerings, as we want to see that passion shine through.
Highlight Your Customer Service Skills:We’re all about delivering five-star service, so make sure to include examples of how you've gone above and beyond for customers in the past. This will show us that you’re ready to thrive in a high-pressure environment.
Be Digital Savvy:Mention any experience you have with digital tools or technology. We want to know that you can confidently use our in-store devices and apps to enhance the customer experience, so don’t hold back!
Emphasise Teamwork and Flexibility:Let us know how you work well in a team and adapt to changing situations. Share stories that demonstrate your ability to support colleagues and tackle challenges head-on, as this is key to our high-energy environment.
How to prepare for a job interview at Marks and Spencer
✨Know Your M&S Food Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss your favourite items or recent launches shows your passion and knowledge, which is key for a Customer Assistant role.
✨Demonstrate Your Resilience
Prepare examples of how you've thrived in high-pressure situations. Whether it’s handling a busy shift or resolving customer complaints, showcasing your ability to stay calm and focused will impress the interviewers.
✨Show Off Your Digital Skills
Since being digitally confident is essential, think of instances where you’ve used technology to enhance customer service. Mention any experience with digital tools or apps that could relate to the role, like managing orders or using point-of-sale systems.
✨Emphasise Teamwork and Flexibility
Be ready to discuss how you work well in a team and adapt to changing environments. Share stories that highlight your collaborative spirit and willingness to jump into different roles as needed, which is crucial in a dynamic retail setting.
