At a Glance
- Tasks: Lead the development of a colleague engagement strategy and turn insights into action.
- Company: Join M&S, a forward-thinking retail leader focused on colleague empowerment.
- Benefits: Enjoy a 20% discount, competitive holidays, and tailored training from day one.
- Other info: Be part of an inclusive team that values diversity and innovation.
- Why this job: Make a real impact by shaping a customer-first culture and driving positive change.
- Qualifications: Strong communication skills and experience in engagement and organisational effectiveness.
The predicted salary is between 60300 - 73700 £ per year.
Summary
At M&S, colleague voice matters.
We're looking for an inspiring and insight-led Engagement Lead to shape and deliver our colleague engagement strategy across the business, helping us build a high-performing, customer-first culture where colleagues feel listened to, valued and empowered to make a difference.
In this role, you'll turn data, feedback and colleague sentiment into meaningful action, working closely with senior leaders, People teams, Centres of Expertise, Internal Communications and external partners to drive positive change across M&S.
All the details
This role can be based in either our Salford Quays Support Office or London Support Office.
What you'll do
Your key accountabilities will include
- Lead the development and delivery of a clear, insight-led colleague engagement strategy aligned to M&S behaviours and transformation goals.
- Own and evolve our colleague listening approach, including surveys and listening sessions across all levels of the organisation, ensuring colleague voice is understood and acted upon.
- Translate engagement data, trends and feedback into clear insight, practical recommendations and prioritised actions for business areas and senior leaders.
- Work collaboratively with People Partnering teams, COEs, People Hub, Business Involvement Group, Internal Communications and external survey providers to bring engagement plans to life.
- Build leadership capability by helping leaders understand engagement insight, take meaningful action and keep local action plans relevant, visible and impactful.
Who you are
Your skills will include
- A strategic problem solver who can turn data, feedback and insight into clear stories, recommendations and action.
- Excellent communication, presentation and facilitation skills, with the ability to make complex insight simple, engaging and actionable.
- Strong business partner management and influencing skills, including confidence working with senior leaders and Exec-level partners.
- A strong understanding of engagement, culture, organisational effectiveness and change, ideally within a fast-paced retail or customer-led environment.
- Strong project management skills, attention to detail and confidence working with tools such as Excel, Power Point, Power BI and communications sites.
What's in it for you?
Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day.
We're inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
- Here are just a few of the benefits that make working here even more rewarding:
- 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you've completed your probation
- Competitive holiday allowance with the option to buy more
- Discretionary bonus schemes linked to your performance and ours
- Strong pension and life assurance to help plan for the future
- Tailored induction and training to support your development from day one
- Exclusive perks and savings through our M&S Choices portal
- Market-leading family policies, including parental, adoption and neonatal leave
- 24/7 wellbeing support, including virtual GP access and mental health services
- One paid volunteer day a year to support a cause that matters to you
- Everyone's welcome
We are ambitious about the future of retail.
We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era.
We're transforming how we work together and offering our most exciting opportunities yet.
Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers.
Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best.
We support each other and work together to win together.
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Engagement Lead employer: Marks and Spencer
Marks and Spencer is an exceptional employer that fosters a culture of innovation and collaboration, particularly within the Corporate HR technology team. Employees benefit from a supportive environment that prioritises professional growth and development, alongside competitive remuneration and benefits. Working in a dynamic location, you will have the opportunity to lead impactful projects that enhance the colleague experience throughout their journey with the company.
StudySmarter Expert Advice🤫
We think this is how you could land Engagement Lead
✨Get Involved in Industry Events
Jumping into industry events or leadership conferences can really help boost your visibility. Not only will you meet potential employers, but you’ll also get the chance to connect with other leaders in corporate management. Look for local or even virtual events that focus on leadership—every connection counts!
✨Engage in Professional Networks
Join professional management associations relevant to your career goals. These networks often host workshops, panels, and networking events that can put you in front of hiring managers. Plus, they can give you the scoop on upcoming roles, such as the full-time positions with companies like Marks and Spencer.
✨Showcase Your Leadership Skills
When reaching out to potential employers, particularly for leadership roles, demonstrate your leadership capabilities with real examples. Share stories from your previous positions that illustrate how you handled challenges and drove results. This will help you stand out when you apply to places like Marks and Spencer.
✨Tailor Your LinkedIn Presence
Ensure your LinkedIn profile is specifically tailored to corporate leadership. Highlight achievements, showcase relevant content and engage with posts in management groups. This not only builds your credibility but keeps you on the radar of companies looking for candidates like you as they post full-time opportunities.
We think you need these skills to ace Engagement Lead
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to Marks and Spencer.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of Marks and Spencer. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at Marks and Spencer
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with Marks and Spencer, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at Marks and Spencer, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for Marks and Spencer could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at Marks and Spencer as they’re likely seeking a candidate who can enhance their workplace culture.
