At a Glance
- Tasks: Deliver five-star service and support customers in a fast-paced food retail environment.
- Company: Join M&S, the UK's fastest growing retailer with a vibrant team culture.
- Benefits: Flexible hours, competitive pay, and a chance to grow your skills.
- Other info: Dynamic role with varied shifts and opportunities for personal growth.
- Why this job: Be at the forefront of customer service and make a real difference every day.
- Qualifications: Passion for food, resilience, and a team-oriented mindset.
The predicted salary is between 10 - 12 € per hour.
Work Pattern: Thursday: 14:00–18:00, Friday: 14:00–18:00, Saturday: 14:00–18:00, Sunday: 14:00–18:00.
Join M&S as a Customer Assistant in our Food section, where you’ll become at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down‑to‑earth colleagues who thrive under pressure, deliver five‑star service at pace, and embrace the transformation we're driving. We’re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on. You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
Responsibilities
- You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest.
- You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
- Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in‑store devices, to enhance the customer experience and ensure they get the products they want when they need them.
- Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
- Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
Customer Assistant- Food- Cheshire Oaks in Ellesmere Port employer: Marks and Spencer
Joining M&S as a Customer Assistant in Cheshire Oaks means becoming part of a dynamic team that values resilience, teamwork, and exceptional customer service. With a commitment to employee growth and a vibrant work culture, M&S offers flexible working hours and the opportunity to engage with a diverse range of food products, ensuring every day is rewarding and impactful. As a leading retailer, M&S not only prioritises your development but also fosters an environment where your contributions are recognised and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant- Food- Cheshire Oaks in Ellesmere Port
✨Tip Number 1
Get to know the company! Research M&S and their Food section. Understanding their values and products will help you connect with the team during your interview. Plus, it shows you're genuinely interested in being part of the M&S family.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different customer scenarios. Being able to demonstrate your ability to deliver five-star service under pressure will set you apart from other candidates.
✨Tip Number 3
Show off your digital confidence! Familiarise yourself with M&S's digital tools like Sparks. Being able to discuss how you can use these tools to enhance the customer experience will make you a standout candidate.
✨Tip Number 4
Be ready to showcase your flexibility! Prepare examples of how you've adapted to changing situations in previous roles. M&S values team players who can thrive in a dynamic environment, so let them know you're up for the challenge!
We think you need these skills to ace Customer Assistant- Food- Cheshire Oaks in Ellesmere Port
Some tips for your application 🫡
Show Your Passion for Food:When writing your application, let your love for food shine through! Mention any relevant experience or knowledge about M&S Food products. We want to see that you’re excited about the role and ready to share that enthusiasm with our customers.
Highlight Your Customer Service Skills:Make sure to emphasise your ability to deliver five-star service. Share examples of how you've gone above and beyond for customers in the past. We’re looking for those who can thrive under pressure and keep a smile on their face while doing it!
Be Digital Savvy:Since being digitally confident is key, mention any experience you have with digital tools or technology. Whether it’s using apps or in-store devices, show us that you’re comfortable navigating the digital landscape to enhance the customer experience.
Embrace Flexibility:In your application, highlight your adaptability and willingness to take on various tasks. We want team players who can handle the dynamic nature of retail. Let us know how you’ve successfully managed changing demands in previous roles!
How to prepare for a job interview at Marks and Spencer
✨Know Your M&S Food Products
Before the interview, take some time to familiarise yourself with M&S Food products. Understand their unique selling points and be ready to discuss your favourites. This shows your passion for the brand and helps you connect with the interviewer.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond for a customer or handled a difficult situation. This will highlight your ability to thrive under pressure and deliver five-star service.
✨Show Your Team Spirit
M&S values teamwork, so be ready to discuss how you contribute to a positive work environment. Share experiences where you supported colleagues or worked collaboratively to achieve a common goal. This will demonstrate that you're a team player who can adapt to various roles.
✨Be Digitally Savvy
Since being digitally confident is essential for this role, brush up on any relevant technology or tools used in retail. Be prepared to discuss how you’ve used digital tools in previous jobs to enhance customer experiences. This will show that you’re ready to embrace the transformation at M&S.
