At a Glance
- Tasks: Lead the optimisation of online returns and enhance customer experience in retail.
- Company: Marks and Spencer, a leading retail brand with a focus on innovation.
- Benefits: Great employee perks, including personal and professional wellbeing support.
- Other info: Join a fast-paced environment with opportunities for career growth.
- Why this job: Make a real difference in customer satisfaction and streamline operations.
- Qualifications: Strong analytical skills, organisation, and effective communication are essential.
The predicted salary is between 35000 - 45000 £ per year.
Marks and Spencer is looking for a professional to support the Online Returns operation in Greater London.
Your role will involve ensuring returns are processed efficiently and identifying improvements to enhance the customer experience.
You will collaborate with various teams and stakeholders to streamline operations and contribute to a positive returns journey.
The position emphasizes strong analytical skills, organization, and effective communication within a fast-paced retail environment.
Join us for a rewarding career with excellent employee benefits that enhance your personal and professional wellbeing.
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We think you need these skills to ace Digital Retail Returns Optimisation Lead
Analytical Skills
Organisational Skills
Effective Communication
Collaboration
Process Improvement
Customer Experience Enhancement
Stakeholder Management
