At a Glance
- Tasks: Join M&S as a Customer Assistant, ensuring products are delivered and organised for customers.
- Company: M&S is a leading retailer committed to innovation and inclusivity in the workplace.
- Benefits: Enjoy flexible working options and comprehensive training in digital tools.
- Other info: M&S champions diversity and offers reasonable adjustments during the recruitment process.
- Why this job: Be part of a dynamic team that values customer service and promotes a positive shopping experience.
- Qualifications: Must be over 18 and possess strong communication skills and digital confidence.
All the details
Work Pattern
Week 1
Sunday 15:00-20:00
Thursday 15:00-22:00
Friday 15:00-22:00
Under 18 disclaimer
This job role involves operating mechanical equipment as relevant to the job role and this means we can\'t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Join our team at M&S as a Customer Assistant in Operations, where you\\\'ll play a vital role in keeping our store running smoothly behind the scenes. We\\\'re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.
You\'ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you\'ll help create a seamless shopping experience by keeping products available for our customers at all times.
At M&S, our operations team ensures our store runs like clockwork, so you\'ll need to be ready to roll up your sleeves and keep things moving.
Being digitally confident is essential. You\'ll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be.
Being a team player is crucial. You\'ll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment.
Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We\\\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\\\'s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\\\'s why we\\\'re revolutionising how we work and offering our most exciting opportunities yet. There\\\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Warehouse Operative - West Wickham in London employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a dynamic work environment where teamwork and flexibility are at the heart of our operations. As a Customer Assistant in West Wickham, you'll benefit from comprehensive training, opportunities for personal growth, and a commitment to inclusivity that ensures every voice is heard. Join us in shaping a greener future while delivering outstanding service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Warehouse Operative - West Wickham in London
✨Tip Number 1
Familiarise yourself with the operations of a retail environment, especially focusing on stock management and delivery processes. Understanding how goods are received and organised will give you an edge during interviews.
✨Tip Number 2
Showcase your digital skills by being prepared to discuss any relevant technology or systems you've used in previous roles. Being digitally confident is crucial for this position, so highlight your experience with inventory management tools.
✨Tip Number 3
Emphasise your teamwork abilities during conversations with our hiring team. Share examples of how you've successfully collaborated with others in past jobs, as being a team player is essential for this role.
✨Tip Number 4
Be ready to demonstrate your flexibility and adaptability. Prepare to discuss situations where you've had to adjust to changing priorities or tasks, as this is a key capability for the Customer Assistant role.
We think you need these skills to ace Customer Assistant - Warehouse Operative - West Wickham in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the Customer Assistant role. Emphasise your ability to work in a team, your customer service skills, and any experience with stock management or digital tools.
Craft a Strong Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you have demonstrated high levels of customer service and adaptability in previous positions.
Highlight Digital Confidence:Since being digitally confident is essential for this role, include any experience you have with using digital systems or tools in your application. This could be anything from managing inventory to using point-of-sale systems.
Showcase Flexibility and Teamwork:In your application, provide examples of how you have successfully adapted to changing situations and worked collaboratively with others. This will demonstrate that you are a good fit for the dynamic environment at M&S.
How to prepare for a job interview at Marks and Spencer
✨Show Your Team Spirit
As a Customer Assistant, teamwork is key. Be prepared to discuss examples of how you've worked effectively with others in the past. Highlight your ability to support colleagues and contribute to a positive work environment.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to talk about your experience with technology. Mention any relevant tools or systems you've used, and express your willingness to learn new digital skills.
✨Emphasise Flexibility
The job requires adaptability to changing situations. Share instances where you've successfully adjusted to new tasks or challenges. This will show that you're ready to roll up your sleeves and tackle whatever comes your way.
✨Customer-Centric Mindset
M&S values putting customers first. Prepare to discuss how you've gone above and beyond to meet customer needs in previous roles. Use specific examples to illustrate your commitment to delivering excellent service.
