At a Glance
- Tasks: Support store operations by accepting deliveries, unpacking goods, and keeping shelves stocked.
- Company: Join the innovative team at M&S, a leader in retail.
- Benefits: Flexible working hours, inclusive environment, and training opportunities.
- Other info: Embrace a greener, digital future with M&S and grow your career.
- Why this job: Be part of a dynamic team that enhances customer experiences every day.
- Qualifications: Must be 18+, with strong communication skills and a commitment to customer service.
All the details
Working Pattern:
Week 1:
Monday-14:00-22:00
Tuesday-14:00-22:00
Saturday-14:00-22:00
Week 2:
Sunday-10:30-18:30
Monday-14:00-22:00
Tuesday-14:00-22:00
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Join our team at M&S as a Customer Assistant in Operations, where you\'ll play a vital role in keeping our store running smoothly behind the scenes. We\'re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.
You\'ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you\'ll help create a seamless shopping experience by keeping products available for our customers at all times.
Being digitally confident is essential. You\'ll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be.
Being a team player is crucial. You\'ll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment.
Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\'s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\'s why we\'re revolutionising how we work and offering our most exciting opportunities yet. There\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Warehouse Operative - Victoria Nottingham Simply Food employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a dynamic work environment where teamwork and customer service are at the heart of our operations. Our commitment to inclusivity and employee development ensures that every team member has the opportunity to grow and thrive, while our flexible working options cater to diverse needs. Join us in Victoria Nottingham Simply Food, where you can make a meaningful impact in a supportive and innovative setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Warehouse Operative - Victoria Nottingham Simply Food
✨Tip Number 1
Get to know the company! Before you step into that interview, do a bit of homework on M&S. Understand their values, products, and what makes them tick. This will not only help you answer questions better but also show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on common questions for customer service roles, like how you handle difficult customers or work in a team. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Show off your digital skills! Since being digitally confident is key for this role, be ready to discuss any relevant tech you've used before. Whether it's stock management systems or communication tools, make sure you highlight your experience.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Assistant - Warehouse Operative - Victoria Nottingham Simply Food
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you’re excited about the role and ready to contribute to our team at M&S.
Tailor Your Application:Make sure to customise your application to highlight how your skills match the job description. Mention your experience with stock management or teamwork, as these are key for the Customer Assistant role.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the position.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly and helps us keep track of all applicants.
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Assistant in Operations. Familiarise yourself with tasks like accepting deliveries and managing stock. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Team Spirit
Since teamwork is crucial in this position, think of examples from your past experiences where you worked effectively with others. Be ready to discuss how you contributed to a positive team environment and supported your colleagues.
✨Be Digitally Savvy
As the job requires using digital tools for tracking deliveries and managing stock, brush up on any relevant technology or systems you’ve used before. Mentioning your comfort with digital platforms can set you apart as a candidate who’s ready to hit the ground running.
✨Flexibility is Key
Prepare to discuss how you handle changing situations and adapt to new tasks. Think of specific instances where you successfully adjusted to unexpected challenges, as this will show your potential employer that you can thrive in a dynamic work environment.
