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- Tasks: Join our team as a Customer Assistant, ensuring smooth operations and stock availability.
- Company: Be part of M&S, a leading retailer committed to innovation and inclusivity.
- Benefits: Competitive pay, flexible working hours, and comprehensive training provided.
- Why this job: Make a real impact on customer experience while working in a dynamic environment.
- Qualifications: Must be 18+, with strong communication skills and a commitment to excellent service.
- Other info: Join us in revolutionising retail and enjoy great career growth opportunities.
All the details
Under 18 disclaimer
This job role involves working early mornings and working with mechanical equipment and this means we can\’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00
Join our team at M&S as a Customer Assistant in Operations, where you\’ll play a vital role in keeping our store running smoothly behind the scenes. We\’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.
You\’ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you\’ll help create a seamless shopping experience by keeping products available for our customers at all times.
At M&S, our operations team ensures our store runs like clockwork, so you\’ll need to be ready to roll up your sleeves and keep things moving.
Being digitally confident is essential. You\’ll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be.
Being a team player is crucial. You\’ll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment.
Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store.
Are you ready for it? Take your marks and get ready to apply.
Working Pattern
- Week 1:
- Monday: 04:00-12:00
- Tuesday: 07:00-15:00
- Wednesday: 07:00-15:00
- Thursday: 07:00-15:00
- Saturday: 04:00-12:00
- Week 2:
- Sun 08:00-16:00
- Tuesday: 07:00-15:00
- Wednesday: 07:00-15:00
- Thursday: 07:00-15:00
- Friday: 07:00-15:00
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet. There\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Warehouse Operative - Upper Road Belfast Simply Food employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Warehouse Operative - Upper Road Belfast Simply Food
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their values. This will help you show that you're genuinely interested in being part of the team and can align with their mission.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your skills and experiences.
✨Tip Number 3
Show off your teamwork skills! Since this role is all about working closely with others, be ready to share examples of how you've successfully collaborated in the past. Teamwork makes the dream work!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the M&S family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Assistant - Warehouse Operative - Upper Road Belfast Simply Food
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about being a Customer Assistant and how you can contribute to our team at M&S.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention any previous roles where you've worked in a fast-paced environment or handled stock, as this will resonate with us.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re looking for hardworking individuals!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Assistant at M&S. Familiarise yourself with tasks like accepting deliveries and keeping shelves stocked. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Team Spirit
Since teamwork is crucial in this position, be ready to share examples of how you've worked effectively with others in the past. Highlight any experiences where you supported colleagues or contributed to a positive work environment.
✨Be Digitally Savvy
As the role requires using in-store systems, brush up on your digital skills. Mention any relevant experience with technology or systems during the interview to show you're comfortable navigating digital tools.
✨Flexibility is Key
The job demands adaptability, so be prepared to discuss how you've handled changing situations in previous roles. Share specific examples that showcase your ability to adjust and thrive in a dynamic work environment.
