Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join M&S as a Customer Assistant, ensuring smooth operations and stock management.
- Company: M&S is a leading retailer committed to sustainability and inclusivity.
- Benefits: Enjoy flexible working hours and comprehensive training in digital tools.
- Other info: M&S promotes a diverse workplace and welcomes applicants from all backgrounds.
- Why this job: Be part of a dynamic team that values customer service and teamwork.
- Qualifications: Must be 18 or older; strong communication and adaptability skills required.
Customer Assistant – Warehouse Operative – Teesside Park
Join our team at M&S as a Customer Assistant in Operations, where you’ll play a vital role in keeping our store running smoothly behind the scenes. We’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.
Work pattern
Week 1
- Monday 06:00 – 14:00
- Tuesday 06:00 – 14:00
- Wednesday 07:00 – 15:00
- Friday 14:00 – 22:00
- Saturday 14:00 – 22:00
Week 2
- Sunday 9:00 – 17:00
- Tuesday 06:00 – 14:00
- Wednesday 14:00 – 22:00
- Thursday 9:00 – 18:00
- Friday 14:00 – 22:00
Under 18 disclaimer
This job role involves operating mechanical equipment as relevant to the job role and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Join our team at M&S as a Customer Assistant in Operations, where you’ll play a vital role in keeping our store running smoothly behind the scenes. We’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.
You’ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you\’ll help create a seamless shopping experience by keeping products available for our customers at all times.
At M&S, our operations team ensures our store runs like clockwork, so you’ll need to be ready to roll up your sleeves and keep things moving.
Being digitally confident is essential. You\’ll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be.
Being a team player is crucial. You\’ll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment.
Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, faster, more inspiring digital era. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you require reasonable adjustments to any part of our recruitment process, please share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Retail
#J-18808-Ljbffr
Customer Assistant - Warehouse Operative - Teesside Park employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Warehouse Operative - Teesside Park
✨Tip Number 1
Familiarise yourself with M&S's values and customer service philosophy. Understanding their commitment to customer satisfaction will help you align your responses during any interviews or discussions.
✨Tip Number 2
Highlight your teamwork skills in conversations or interviews. Since the role requires working closely with colleagues, sharing examples of successful team projects can demonstrate your ability to collaborate effectively.
✨Tip Number 3
Be prepared to discuss your flexibility and adaptability. The job involves various operational tasks, so showcasing your ability to handle changing situations will make you a more attractive candidate.
✨Tip Number 4
Showcase any experience you have with digital tools or systems. Since being digitally confident is essential for this role, mentioning relevant experiences can set you apart from other candidates.
We think you need these skills to ace Customer Assistant - Warehouse Operative - Teesside Park
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Assistant role. Emphasise your ability to work in a team, your customer service skills, and any experience with stock management or digital tools.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and M&S. Mention specific examples of how you've demonstrated high levels of customer service and adaptability in previous positions.
Highlight Key Capabilities: In your application, focus on the key capabilities mentioned in the job description, such as attention to detail, strong communication skills, and your ability to take accountability for your workload. Use concrete examples to illustrate these traits.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Marks and Spencer
✨Show Your Team Spirit
As a Customer Assistant, teamwork is key. Be prepared to discuss examples of how you've worked effectively with others in the past. Highlight your ability to support colleagues and contribute to a positive work environment.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to talk about your experience with technology. Mention any relevant tools or systems you've used, and express your willingness to learn new digital skills.
✨Emphasise Flexibility
The job requires adaptability to changing tasks and priorities. Share instances where you've successfully adjusted to new situations or taken on different responsibilities. This will show that you're ready to roll with the punches.
✨Customer-Centric Mindset
M&S values putting customers first. Prepare to discuss how you've gone above and beyond to meet customer needs in previous roles. Use specific examples to illustrate your commitment to delivering excellent service.