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- Tasks: Join M&S as a Customer Assistant, ensuring smooth operations and stock availability.
- Company: M&S is a leading retailer committed to innovation and inclusivity.
- Benefits: Enjoy flexible working options and comprehensive training in digital tools.
- Why this job: Be part of a dynamic team that values customer service and teamwork.
- Qualifications: Must be 18 or older; strong communication and adaptability skills required.
- Other info: M&S promotes diversity and is open to reasonable adjustments during recruitment.
All the details
Work Pattern
- Week 1: Monday 06:00 – 14:00; Tuesday 06:00 – 14:00; Wednesday 07:00 – 15:00; Friday 14:00 – 22:00; Saturday 14:00 – 22:00
- Week 2: Sunday 9:00 – 17:00; Tuesday 06:00 – 14:00; Wednesday 14:00 – 22:00; Thursday 9:00 – 18:00; Friday 14:00 – 22:00
Under 18 disclaimer This job role involves operating mechanical equipment as relevant to the job role and this means we can\\\’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Join our team at M&S as a Customer Assistant in Operations, where you\\\’ll play a vital role in keeping our store running smoothly behind the scenes. We\\\’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.
You\\\’ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you\\\’ll help create a seamless shopping experience by keeping products available for our customers at all times.
At M&S, our operations team ensures our store runs like clockwork, so you\\\’ll need to be ready to roll up your sleeves and keep things moving.
Being digitally confident is essential. You\\\’ll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be.
Being a team player is crucial. You\\\’ll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment.
Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We\\\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\\\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\\\’s why we\\\’re revolutionising how we work and offering our most exciting opportunities yet. There\\\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Warehouse Operative - Teesside Park employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Warehouse Operative - Teesside Park
✨Tip Number 1
Familiarise yourself with the operations of a warehouse environment. Understanding the flow of goods, from delivery to stocking shelves, will give you an edge in interviews and show your commitment to the role.
✨Tip Number 2
Highlight your teamwork skills during conversations. Since this role requires collaboration with colleagues, sharing examples of how you've successfully worked in teams can demonstrate your fit for the position.
✨Tip Number 3
Showcase your adaptability by discussing past experiences where you've had to adjust to changing situations. This will resonate well with the flexibility required in the job.
✨Tip Number 4
Brush up on your digital skills. Being comfortable with technology is essential, so be prepared to discuss any relevant experience you have with digital tools or systems that could be beneficial in this role.
We think you need these skills to ace Customer Assistant - Warehouse Operative - Teesside Park
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Assistant - Warehouse Operative position. Tailor your application to highlight relevant experience and skills that match the role.
Highlight Customer Service Skills: Since this role involves a high level of customer interaction, emphasise your customer service experience. Provide specific examples of how you've delivered excellent service in previous roles.
Showcase Teamwork and Flexibility: Mention any experiences where you worked as part of a team or adapted to changing situations. This will demonstrate your ability to collaborate with colleagues and handle various operational tasks effectively.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-written application reflects your attention to detail and professionalism.
How to prepare for a job interview at Marks and Spencer
✨Show Your Team Spirit
As a Customer Assistant, teamwork is key. Be prepared to discuss examples of how you've worked effectively with others in the past. Highlight your ability to support colleagues and contribute to a positive work environment.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to talk about your experience with technology. Mention any relevant tools or systems you've used, and express your willingness to learn new digital skills.
✨Emphasise Flexibility
The job requires adaptability to changing tasks and priorities. Share instances where you've successfully adjusted to new situations or taken on different responsibilities. This will show that you're ready to roll with the punches.
✨Customer-Centric Mindset
M&S values putting customers first. Prepare to discuss how you've gone above and beyond to meet customer needs in previous roles. Use specific examples to illustrate your commitment to delivering excellent service.