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- Tasks: Join M&S as a Customer Assistant, ensuring smooth operations and stock availability.
- Company: M&S, a leading retailer known for quality and customer service.
- Benefits: Competitive pay, flexible hours, and opportunities for personal development.
- Why this job: Be part of a dynamic team that enhances the shopping experience for customers.
- Qualifications: Must be 18+, with a positive attitude and willingness to learn.
- Other info: Fast-paced environment with a focus on teamwork and customer satisfaction.
Summary
Operations Assistant
All the details
Work Pattern
Week 1
Tue 04:30-1230
Wed 13:45-21:35
Thu 13:45-21:45
Sat 12:45-21:45
Week 2
Sun 09:45-17:45
Tue 04:30-12:30
Wed 04:30-12:30
Fri 13:45-21:45
Under 18 disclaimer
This job role involves working early mornings and this means we can\\\’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00
Join our team at M&S as a Customer Assistant in Operations, where you\\\’ll play a vital role in keeping our store running smoothly behind the scenes. We\\\’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.
You\\\’ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you\\\’ll help create a seamless shopping experience by keeping products available for our customers at all times.
At M&S, our operations team ensures our store runs like clockwork, so you\\\’ll need to be ready to roll up your sleeves and keep things moving.
Being digitally confident is essential. You\\\’ll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be.
Being a team player is crucial. You\\\’ll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment.
Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store.
Are you ready for it? Take your marks and get ready to apply.
Purpose
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver best in town\\\’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve
Key Accountabilities
- Serve our customers efficiently and brilliantly well – on the shop floor and at service points
- Deliver best in town\\\’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices
Key Capabilities
- Understands how M&S operates,it\’sstrategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Good level of digital capability and use of digital tools and applications
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
#J-18808-Ljbffr
Customer Assistant - Warehouse Operative - Strood Foodhall employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Warehouse Operative - Strood Foodhall
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their values. This will help you show that you're genuinely interested in being part of the team and understand what they stand for.
✨Tip Number 2
Practice makes perfect! Try out some common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Show off your teamwork skills! Since this role is all about working closely with others, be ready to share examples of how you've collaborated in the past. It’ll show that you’re a great fit for the operations team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Assistant - Warehouse Operative - Strood Foodhall
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Assistant. Use keywords from the job description to show that you understand what we're looking for.
Show Your Team Spirit: Since being a team player is crucial, share examples in your application that demonstrate your ability to work well with others. We love seeing how you can contribute to creating an inclusive environment!
Be Digitally Confident: Mention any experience you have with digital tools or systems, as being digitally confident is essential for this role. Let us know how you've used technology to improve efficiency in past jobs.
Keep It Clear and Concise: When writing your application, be clear and to the point. We appreciate straightforward communication, so make sure your application is easy to read and highlights your key strengths.
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Assistant role at M&S. Familiarise yourself with the key responsibilities like accepting deliveries and keeping the store stocked. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Show Off Your Team Spirit
Since being a team player is crucial for this role, think of examples from your past experiences where you worked well in a team. Be ready to share how you supported colleagues and contributed to a positive work environment during the interview.
✨Be Digitally Savvy
As the job requires using digital tools for tracking deliveries and managing stock, brush up on your digital skills. Be prepared to discuss any relevant experience you have with technology and how you can leverage it to improve operations in the store.
✨Flexibility is Key
The role demands adaptability, so be ready to talk about times when you've successfully handled changing priorities or tasks. Highlight your willingness to roll up your sleeves and tackle various operational challenges to keep things running smoothly.