At a Glance
- Tasks: Support store operations by accepting deliveries and keeping shelves stocked.
- Company: Join the dynamic team at M&S, a leader in retail.
- Benefits: Flexible working hours, training opportunities, and a supportive team environment.
- Other info: Inclusive workplace committed to diversity and flexible working options.
- Why this job: Be part of a team that creates a seamless shopping experience for customers.
- Qualifications: Must be over 18, with strong communication skills and a customer-focused attitude.
All the details
Work Pattern
- Monday 06:15 - 12:00
- Wednesday 06:15 - 12:00
- Friday 06:15 - 12:00
- Saturday 06:15 - 14:15
Under 18 disclaimer
This job role involves operating mechanical equipment as relevant to the job role and this means we can\\\'t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Join our team at M&S as a Customer Assistant in Operations, where you\\\'ll play a vital role in keeping our store running smoothly behind the scenes. We\\\'re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.
You\\\'ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you\\\'ll help create a seamless shopping experience by keeping products available for our customers at all times.
At M&S, our operations team ensures our store runs like clockwork, so you\\\'ll need to be ready to roll up your sleeves and keep things moving.
Being digitally confident is essential. You\\\'ll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be.
Being a team player is crucial. You\\\'ll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment.
Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We\\\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\\\'s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\\\'s why we\\\'re revolutionising how we work and offering our most exciting opportunities yet. There\\\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Warehouse Operative - Stane Park in Colchester employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a dynamic work culture that values teamwork and inclusivity. As a Customer Assistant in Operations at our Stane Park location, you'll benefit from comprehensive training, flexible working options, and opportunities for personal growth within a company committed to sustainability and innovation. Join us to be part of a team that not only delivers outstanding service but also champions a greener future in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Warehouse Operative - Stane Park in Colchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions and rehearse your answers. Focus on how your skills and experiences align with the role of a Customer Assistant. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your teamwork skills! Since this role involves working closely with others, be ready to share examples of how you've collaborated in the past. Highlight your ability to adapt and support your colleagues to keep things running smoothly.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Assistant - Warehouse Operative - Stane Park in Colchester
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're excited about being a Customer Assistant and how you can contribute to our team at M&S.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. We’re looking for hardworking individuals, so share examples of how you've demonstrated this in previous roles!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Customer Assistant position.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on your journey with M&S.
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Assistant at M&S. Familiarise yourself with tasks like accepting deliveries and keeping shelves stocked. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Team Spirit
Since teamwork is crucial in this role, be ready to share examples of how you've worked well with others in the past. Highlight any experiences where you supported colleagues or contributed to a positive team environment.
✨Be Digitally Savvy
As you'll be using in-store systems to manage stock and track deliveries, brush up on your digital skills. Mention any relevant experience with technology during the interview to show you're comfortable navigating digital tools.
✨Flexibility is Key
The job requires adaptability, so be prepared to discuss how you've handled changing situations in previous roles. Share specific examples that showcase your ability to pivot and stay efficient under pressure.
