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- Tasks: Support store operations by accepting deliveries, unpacking goods, and keeping shelves stocked.
- Company: Join the dynamic team at M&S, a leader in retail excellence.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Why this job: Be part of a team that creates a seamless shopping experience for customers.
- Qualifications: Must be 18+, with a positive attitude and willingness to learn.
- Other info: Great opportunity for career development in a supportive environment.
Under 18 disclaimer To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older. Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Summary
Operations Assistant
Working Pattern
Week 1:
Sunday 14:00–22:15
Monday 14:00–22:15
Saturday 13:00–21:15
Week 2:
Sunday 14:00–22:15
Monday 14:00–22:15
Friday 14:00–22:15
Job Description
Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high‑intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.
You’ll be responsible for stock, deliveries, and all the vital behind‑the‑scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.
- Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.
- Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
- Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
- Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.
This is a role for people who move with purpose.
Purpose
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve
Key Accountabilities
- Serve our customers efficiently and brilliantly well – on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices
Key Capabilities
- Understands how M&S operates, it’s strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills / Experience
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Good level of digital capability and use of digital tools and applications
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
Are you ready for it? Take Your Marks and apply today.
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Customer Assistant - Warehouse Operative - St Albans employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Warehouse Operative - St Albans
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S. Understand their values and how they operate. This will help you show that you're not just another candidate, but someone who genuinely cares about being part of their team.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common questions for customer assistant roles, like how you handle difficult customers or work in a team. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Show off your digital skills! Since being digitally confident is key for this role, be ready to discuss any relevant experience you have with technology or systems. Maybe even mention how you've used digital tools in past jobs to improve efficiency.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows good manners and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Assistant - Warehouse Operative - St Albans
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you’re excited about being a Customer Assistant and how you can contribute to our team at M&S.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention how your past roles have prepared you for the tasks listed in the job description, like managing stock or working as part of a team.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your experiences and skills, so we can easily see how you fit into our operations team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Assistant in Operations at M&S entails. Familiarise yourself with the key responsibilities like accepting deliveries and keeping the store stocked. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Team Spirit
Since teamwork is crucial for this position, be ready to share examples of how you've worked well with others in the past. Think about times when you supported colleagues or contributed to a positive work environment. This will demonstrate that you can fit right into their operations team.
✨Be Digitally Savvy
As the job requires using in-store systems and tools, brush up on your digital skills before the interview. Be prepared to discuss any relevant experience you have with technology and how you’ve used it to improve efficiency in previous roles. This will show that you’re ready to hit the ground running.
✨Embrace Flexibility
M&S values flexibility, so be ready to talk about how you adapt to changing situations. Share examples of when you had to switch tasks quickly or handle unexpected challenges. This will highlight your ability to cope with the dynamic nature of the retail environment.