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- Tasks: Join M&S as a Customer Assistant, ensuring our store runs smoothly and products are always available.
- Company: Be part of the iconic M&S team, known for quality and customer service.
- Benefits: Enjoy competitive pay, flexible hours, and a supportive work environment.
- Why this job: Make a real difference in customer experience while developing valuable skills.
- Qualifications: Strong customer service skills and a willingness to learn.
- Other info: Great opportunity for career growth in a dynamic retail environment.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Join our team at M&S as a Customer Assistant in Operations, where you’ll play a vital role in keeping our store running smoothly behind the scenes. We’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.
You’ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you\’ll help create a seamless shopping experience by keeping products available for our customers at all times. Being digitally confident is essential. You\’ll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be. Being a team player is crucial. You’ll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment. Flexibility is vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store.
Under 18 disclaimer: This job role involves operating mechanical equipment as relevant to the job role and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Responsibilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- Receive and process deliveries, unpack goods, and prepare crates to maintain stock availability
Qualifications / Key Capabilities
- High levels of customer service
- Strong attention to detail and commitment to delivering excellent work
- Open to feedback and able to act on it
- Ability to plan and manage own workload efficiently
- Good communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good digital capability
Employment details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Management and Manufacturing
- Industries: Retail
Applications and referrals note: Referrals increase your chances of interviewing at Marks and Spencer. The page may include location-specific job postings and timelines.
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Customer Assistant - Warehouse Operative - Sears Solihull Simply Food employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Warehouse Operative - Sears Solihull Simply Food
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and teamwork. Prepare your answers, but keep them natural. We want you to sound confident and authentic when discussing your experiences.
✨Tip Number 3
Show off your digital skills! Since being digitally confident is key for this role, be ready to discuss any relevant tech experience you have. Whether it’s using stock management systems or handling online orders, let them know you’re up to speed!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Assistant - Warehouse Operative - Sears Solihull Simply Food
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you’re excited about the role and ready to contribute to our team at M&S.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience. Focus on your skills in stock management, teamwork, and customer engagement, as these are key for the Customer Assistant role.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and bullet points where possible to make it easy for us to see why you’d be a great fit for the position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Marks and Spencer
✨Know Your Role
Before the interview, make sure you understand the responsibilities of a Customer Assistant in Operations. Familiarise yourself with tasks like accepting deliveries and managing stock. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Team Spirit
Since teamwork is crucial for this position, think of examples from your past experiences where you worked well with others. Be ready to discuss how you contributed to a positive team environment and supported your colleagues.
✨Be Digitally Savvy
As being digitally confident is essential, brush up on any relevant technology or systems you might encounter in the role. If you have experience with inventory management tools or similar software, be sure to mention it during the interview.
✨Flexibility is Key
Prepare to discuss how you've adapted to changing situations in previous jobs. Employers love candidates who can handle unexpected challenges, so share specific examples that highlight your flexibility and problem-solving skills.