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For Companies At a Glance
- Tasks: Unpack goods, stock shelves, and provide top-notch customer service.
- Company: Join the iconic Marks & Spencer team in Romford.
- Benefits: Earn a competitive wage with an extra £3.00 p/h for night shifts.
- Why this job: Be part of a dynamic team and enhance your customer service skills.
- Qualifications: Must be 18 or over; strong communication and teamwork skills are essential.
- Other info: Flexible working arrangements and opportunities for growth in a supportive environment.
Overview
Customer Assistant – Warehouse Operative – Romford at Marks & Spencer. Join to apply for the Customer Assistant – Warehouse Operative – Romford role at Marks & Spencer. This role involves operating mechanical equipment as relevant to the job and requires being 18 or over in line with health and safety legislation.
Due to operational requirements, all successful candidates may be asked to work up to full time during the weeks commencing 14th and 21st December. The role includes a +£3.00 p/h unsocial premium for hours worked between 22:00 and 06:00.
Working patterns are provided below and are subject to change based on business needs.
Work pattern
Week 1: Monday 17:15 – 21:15; Tuesday 16:30 – 21:15; Saturday 13:15 – 21:15. Week 2: Sunday 12:15 – 20:15; Monday 17:15 – 21:15; Thursday 16:30 – 21:15.
Under 18 disclaimer: This job role involves operating mechanical equipment as relevant to the job role, and we can’t consider applications from anyone under the age of 18. This is to comply with health and safety legislation and to keep our colleagues safe.
Responsibilities
- Accept deliveries, unpack goods, and prepare crates to ensure the shop floor is stocked.
- Maintain stock levels and ensure products are available for customers at all times.
- Use in-store systems and tools to track deliveries and manage stock.
- Collaborate with colleagues to keep operations running smoothly and support a positive team environment.
Key Accountabilities
- Serve customers efficiently on the shop floor and at service points.
- Keep the store clean and tidy and ensure shelves are stocked.
- Monitor and respond to daily sales targets, priorities, promotions and opportunities.
- Proactively engage with customers, understand their needs, and provide excellent service.
- Develop product knowledge to recommend products and services.
- Receive training to utilise digital tools and communication channels to deliver for the customer.
Key Capabilities
- High levels of customer service and attention to detail.
- Open to feedback and able to act on it.
- Ability to plan and manage own workload efficiently.
- Strong communication skills and adaptability to change.
- Ability to build positive relationships and demonstrate digital capability.
Equal Opportunity
Marks & Spencer is committed to an inclusive policy and offers flexible working arrangements. If you require reasonable adjustments to any part of the recruitment process, please share your needs during the application so we can ensure fair assessment.
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Customer Assistant - Warehouse Operative - Romford employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Warehouse Operative - Romford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Marks & Spencer. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of Customer Assistant - Warehouse Operative. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress the part! Even if it’s a warehouse role, looking smart and presentable can make a great first impression. It shows that you take the opportunity seriously and respect the company culture.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Customer Assistant - Warehouse Operative - Romford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences match the Customer Assistant - Warehouse Operative role. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Customer Service Skills: Since this role is all about providing excellent customer service, share specific examples of how you've done this in the past. We want to see your ability to engage with customers and meet their needs!
Be Clear and Concise: Keep your application straightforward and to the point. Avoid fluff and focus on what makes you a great fit for the role. We appreciate clarity and directness in applications!
Apply Through Our Website: Don't forget to submit your application through our official website! This ensures that we receive your details directly and can process your application smoothly. We can't wait to hear from you!
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Customer Assistant - Warehouse Operative. Familiarise yourself with tasks like accepting deliveries and maintaining stock levels. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role involves engaging with customers, be ready to share examples of how you've provided excellent service in the past. Think of specific situations where you went above and beyond to meet customer needs. This will demonstrate your ability to connect with customers and enhance their experience.
✨Be Ready for Teamwork Questions
Collaboration is key in this role, so expect questions about working in a team. Prepare examples of how you've successfully worked with others to achieve a common goal. Highlight your communication skills and adaptability, as these are crucial for keeping operations running smoothly.
✨Prepare for Shift Flexibility
Given the varied working patterns, be prepared to discuss your availability and willingness to work unsociable hours. Show that you're flexible and can adapt to changing business needs. This will reassure the interviewer that you're committed to meeting the demands of the role.