At a Glance
- Tasks: Deliver exceptional customer service and keep the store stocked and tidy.
- Company: Join Marks & Spencer, a leader in retail innovation.
- Benefits: Flexible working hours and competitive pay with additional unsocial hour premiums.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Be the face of M&S and make a real impact on customer experiences.
- Qualifications: Strong communication skills and a passion for customer service.
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome. M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Work Pattern
- Thursday 13:30 - 21:30
- Friday 13:30 - 21:30
- Saturday 13:30 - 21:30
Payment
+ £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Under 18 Disclaimer
This job role involves operating mechanical equipment. As relevant to the job role, we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Seniority level Entry level
Employment type Part-time
Job function Management and Manufacturing
Customer Assistant - Warehouse Operative - Prescot Cables SF employer: Marks and Spencer
Marks and Spencer is an exceptional employer that prioritises a positive work culture and employee development, making it an ideal place for those seeking meaningful roles. With a commitment to inclusivity and flexibility, we offer comprehensive training and opportunities for growth, ensuring our team members can thrive while delivering outstanding customer service in a dynamic retail environment. Join us at our Prescot location and be part of a forward-thinking company that values your contributions and supports your career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Warehouse Operative - Prescot Cables SF
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Marks and Spencer. Understand their values, products, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering a great shopping experience, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your interview to demonstrate your commitment to excellent service.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about joining the team at Marks and Spencer.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Marks and Spencer careers page. This way, you can ensure your application gets the attention it deserves and you’ll be one step closer to landing that Customer Assistant role!
We think you need these skills to ace Customer Assistant - Warehouse Operative - Prescot Cables SF
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight your customer service experience. We want to see how you’ve gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, less is often more!
Tailor Your Application:Make sure to customise your application to reflect the job description. Use keywords from the listing to show us you understand what we’re looking for and how you can contribute to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it’s super easy to navigate!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with Marks and Spencer's product range. Being able to discuss specific products and how they meet customer needs will show your enthusiasm and readiness to engage with customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about situations where you went above and beyond to help a customer, as this aligns perfectly with the role's focus on delivering a great shopping experience.
✨Demonstrate Adaptability
Marks and Spencer values adaptability, so be ready to discuss how you've handled changing situations in previous roles. Share stories that highlight your ability to stay calm under pressure and adjust your approach based on customer needs.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
