At a Glance
- Tasks: Join M&S as a Customer Assistant, ensuring products are delivered and organised for customers.
- Company: M&S, a leading retailer known for its commitment to quality and customer service.
- Benefits: Earn a competitive wage with an unsocial hours premium and gain valuable experience.
- Other info: Flexible night shifts with opportunities for personal growth and development.
- Why this job: Be part of a dynamic team that keeps the store running smoothly and enhances customer experience.
- Qualifications: Must be 18 or over; digital confidence and teamwork skills are essential.
Overview
All the details
Work Pattern
Sunday 21.00-05.00
Saturday 23.00-07.00
Under 18 disclaimer
This job role involves working through the night and this means we can\'t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00
Join our team at M&S as a Customer Assistant in Operations, where you\'ll play a vital role in keeping our store running smoothly behind the scenes. We\'re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.
You\'ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you\'ll help create a seamless shopping experience by keeping products available for our customers at all times.
At M&S, our operations team ensures our store runs like clockwork, so you\'ll need to be ready to roll up your sleeves and keep things moving.
Being digitally confident is essential. You\'ll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be.
Being a team player is crucial. You\'ll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment.
Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store.
Are you ready for it? Take your marks and get ready to apply.
Purpose
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver best in town\' standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve
Key Accountabilities
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver best in town\' standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices
Key Capabilities
- Understands how M&S operates,it\'sstrategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Good level of digital capability and use of digital tools and applications
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
Customer Assistant - Warehouse Operative (Nights) - Lisburn employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a dynamic work environment where our Customer Assistants in Operations play a crucial role in delivering outstanding service. Our Lisburn location fosters a supportive and inclusive culture, with opportunities for personal growth and development through digital learning solutions. With competitive pay, including an unsocial hours premium, and a commitment to teamwork, we ensure that our employees feel valued and empowered to contribute to a seamless shopping experience for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Warehouse Operative (Nights) - Lisburn
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their operations.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to teamwork and flexibility, as these are key for the Customer Assistant role. Prepare some examples from your past experiences that highlight your skills and how you can contribute to the team.
✨Tip Number 3
Be yourself! During the interview, let your personality shine through. M&S values a positive attitude and being a team player, so don’t be afraid to show your enthusiasm for the role and how you can help create a great shopping experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to use digital tools, which is essential for this role. So, get clicking and submit your application today!
We think you need these skills to ace Customer Assistant - Warehouse Operative (Nights) - Lisburn
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're excited about joining our team and contributing to a smooth operation at M&S.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the job description. We love seeing candidates who understand what it takes to be a Customer Assistant in Operations!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. This helps us get a quick sense of who you are!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Assistant in Operations. Familiarise yourself with tasks like accepting deliveries and managing stock. This will help you demonstrate your knowledge and show that you're ready to roll up your sleeves.
✨Show Off Your Team Spirit
Being a team player is crucial for this role. Think of examples from your past experiences where you've worked well with others. Be prepared to discuss how you can contribute to creating an inclusive environment and support your colleagues.
✨Emphasise Your Digital Skills
Since being digitally confident is essential, be ready to talk about your experience with digital tools and systems. Mention any specific software or applications you've used in previous jobs that relate to tracking deliveries or managing stock.
✨Flexibility is Key
This role requires adaptability, so think of times when you've successfully handled changing priorities or tasks. Share these examples during your interview to highlight your ability to cope with change and keep things moving smoothly.
