At a Glance
- Tasks: Join M&S as a Customer Assistant, ensuring products are delivered and organised for a smooth shopping experience.
- Company: M&S is a leading retailer committed to innovation and inclusivity in the retail industry.
- Benefits: Enjoy flexible working hours, training opportunities, and a supportive team environment.
- Other info: We welcome diverse applicants and offer reasonable adjustments during the recruitment process.
- Why this job: Be part of a dynamic team that values customer service and promotes a greener, digital future.
- Qualifications: Must be over 18, with strong communication skills and a commitment to excellent customer service.
All the details
Under 18 disclaimer
This job role involves operating mechanical equipment as relevant to the job role and this means we can\'t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Working Pattern:
Week 1:
Monday: 14:00-22:00
Tuesday: 14:00-22:00
Friday: 14:00-22:00
Saturday: 13:00-21:00
Week 2:
Sunday: 13:00-21:00
Monday: 14:00-22:00
Tuesday: 14:00-22:00
Friday: 14:00-22:00
Join our team at M&S as a Customer Assistant in Operations, where you\'ll play a vital role in keeping our store running smoothly behind the scenes. We\'re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.
You\'ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you\'ll help create a seamless shopping experience by keeping products available for our customers at all times.
At M&S, our operations team ensures our store runs like clockwork, so you\'ll need to be ready to roll up your sleeves and keep things moving.
Being digitally confident is essential. You\'ll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be.
Being a team player is crucial. You\'ll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment.
Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
Serve our customers efficiently, both on the shop floor and at service points
Keep the store clean and tidy, ensuring that our shelves are always stocked with product
Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
Build expert product knowledge to sell and recommend our products and services
We\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
High levels of customer service
Committed to delivering excellent work with great attention to detail
Open to and acts upon feedback, asking for this regularly
Takes accountability for planning and managing own workload efficiently
Strong communication skills
Adaptable to changing situations
Builds positive relationships by being a good listener
Good level of digital capability
Everyone\'s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\'s why we\'re revolutionising how we work and offering our most exciting opportunities yet. There\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#J-18808-LjbffrCustomer Assistant - Warehouse Operative - Meadowhall in Sheffield employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a dynamic work environment where teamwork and flexibility are at the forefront. Our commitment to employee growth is evident through comprehensive training programmes and a culture that values diversity and inclusion, ensuring every team member feels valued and empowered. Located in Meadowhall, our operations team plays a crucial role in delivering outstanding customer experiences, making this an exciting opportunity for those looking to contribute to a leading retail brand.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Warehouse Operative - Meadowhall in Sheffield
✨Tip Number 1
Familiarise yourself with the operations of a retail environment, especially in stock management and delivery processes. Understanding how products are received and organised will give you an edge during interviews.
✨Tip Number 2
Showcase your digital skills by being comfortable with technology. Since you'll be using in-store systems to track deliveries and manage stock, being able to discuss your experience with similar tools can set you apart.
✨Tip Number 3
Emphasise your teamwork abilities. Prepare examples of how you've successfully collaborated with others in previous roles, as this position requires strong communication and a team-oriented mindset.
✨Tip Number 4
Be ready to demonstrate your flexibility and adaptability. Think of instances where you've had to adjust to changing situations or priorities, as this is crucial for the dynamic nature of the role.
We think you need these skills to ace Customer Assistant - Warehouse Operative - Meadowhall in Sheffield
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and requirements of the Customer Assistant - Warehouse Operative position. Highlight key skills such as customer service, teamwork, and digital capability in your application.
Tailor Your CV:Customise your CV to reflect relevant experience and skills that align with the job role. Emphasise any previous roles in customer service or warehouse operations, and include specific examples of how you've demonstrated attention to detail and adaptability.
Craft a Strong Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at M&S and how your values align with their commitment to customer service and inclusivity.
Proofread Your Application:Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Marks and Spencer
✨Show Your Team Spirit
As a Customer Assistant, teamwork is key. Be prepared to discuss examples of how you've worked effectively with others in the past. Highlight your ability to support colleagues and contribute to a positive work environment.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to talk about your experience with technology. Mention any relevant tools or systems you've used before, and express your willingness to learn new digital skills.
✨Emphasise Flexibility
The job requires adaptability to changing tasks and priorities. Share instances where you've successfully adjusted to new situations or taken on different responsibilities. This will show that you're ready to roll with the punches.
✨Customer-Centric Mindset
M&S values putting customers first. Prepare to discuss how you've gone above and beyond to meet customer needs in previous roles. Use specific examples to illustrate your commitment to delivering excellent service.
