At a Glance
- Tasks: Join M&S as a Customer Assistant, ensuring smooth operations and stock availability.
- Company: M&S, a leading retail brand known for its commitment to quality and customer service.
- Benefits: Competitive pay, flexible hours, and opportunities for personal development.
- Other info: Work in a fast-paced environment with great career growth potential.
- Why this job: Be part of a dynamic team that creates an exceptional shopping experience for customers.
- Qualifications: Must be 18+, with a positive attitude and willingness to learn.
Summary
Join our team at M&S as a Customer Assistant in Operations, where you\'ll play a vital role in keeping our store running smoothly behind the scenes. We\'re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.
Working Pattern
- Week 1
- Monday: 05:00 - 10:15
- Thursday: 05:00 - 10:15
- Friday: 15:00 - 20:15
- Saturday: 14:45 - 20:00
- Week 2
- Sunday: 07:00 - 12:15
- Monday: 05:00 - 10:15
- Thursday: 15:00 - 20:15
- Friday: 15:00 - 20:15
Under 18 disclaimer This job role involves working early mornings and this means we can\\\'t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Join our team at M&S as a Customer Assistant in Operations, where you\\\'ll play a vital role in keeping our store running smoothly behind the scenes. We\\\'re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.
Purpose
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver best in town\\\' standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve
Key Accountabilities
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver best in town\\\' standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices
Key Capabilities
- Understands how M&S operates, it\\\'s strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Good level of digital capability and use of digital tools and applications
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
Customer Assistant - Warehouse Operative - Lincoln employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a dynamic work environment where our Customer Assistants play a crucial role in delivering outstanding service. Our inclusive culture fosters teamwork and personal growth, with ample opportunities for development through digital learning solutions. Located in Lincoln, our operations team thrives on flexibility and efficiency, ensuring that every day is rewarding and impactful for both our colleagues and customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Warehouse Operative - Lincoln
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their operations.
✨Tip Number 2
Practice your communication skills! As a Customer Assistant, you'll need to interact with both customers and colleagues. Try role-playing common scenarios with a friend or family member to boost your confidence and ensure you can communicate clearly and effectively.
✨Tip Number 3
Show off your flexibility! Be ready to discuss how you've adapted to changes in previous roles. M&S values agility, so share examples of how you've successfully handled unexpected challenges or shifts in priorities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're tech-savvy and comfortable using digital tools, which is key for this role. Don’t miss out on the chance to join the M&S team!
We think you need these skills to ace Customer Assistant - Warehouse Operative - Lincoln
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're excited about being a Customer Assistant and how you can contribute to our team at M&S.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. We love seeing how your background aligns with the responsibilities of the role, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the heart of what you want to say.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Assistant role at M&S. Familiarise yourself with the key responsibilities like accepting deliveries and keeping the store organised. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Team Spirit
Since being a team player is crucial for this role, think of examples from your past experiences where you've worked well in a team. Be ready to share how you supported your colleagues and contributed to a positive work environment. This will highlight your ability to collaborate effectively.
✨Be Digitally Savvy
As the job requires using digital tools for tracking deliveries and managing stock, brush up on your digital skills. If you have experience with similar systems, mention it during the interview. If not, express your willingness to learn and adapt quickly to new technologies.
✨Prepare for Flexibility Questions
Flexibility is key in this role, so be prepared to discuss how you've adapted to changing situations in previous jobs. Think of specific instances where you had to switch tasks or adjust your approach to meet the needs of the business. This will show that you're ready to roll with the punches!
