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- Tasks: Join M&S as a Customer Assistant, ensuring products are delivered and organised for customers.
- Company: M&S is a leading retailer known for quality products and excellent customer service.
- Benefits: Enjoy flexible hours, a supportive team environment, and opportunities for personal development.
- Why this job: Be part of a dynamic team that values hard work and customer satisfaction.
- Qualifications: Must be 18 or older; no prior experience required, just a positive attitude and teamwork spirit.
- Other info: Shifts available on Wednesdays, Fridays, and Saturdays from 16:30 to 23:30.
Customer Assistant – Warehouse Operative – Leeds White Rose
This job role involves operating mechanical equipment as relevant to the job role, and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Join our team at M&S as a Customer Assistant in Operations, where you’ll play a vital role in keeping our store running smoothly behind the scenes. We’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.
You’ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you\’ll help create a seamless shopping experience by keeping products available for our customers at all times.
At M&S, our operations team ensures our store runs like clockwork, so you’ll need to be ready to roll up your sleeves and keep things moving.
Being digitally confident is essential. You\’ll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be.
Being a team player is crucial. You\’ll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment.
Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store.
Purpose
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve
Key Accountabilities
- Serve our customers efficiently and brilliantly well – on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices
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Customer Assistant - Warehouse Operative - Leeds White Rose employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Warehouse Operative - Leeds White Rose
✨Tip Number 1
Familiarise yourself with the operations of M&S, especially how they manage stock and deliveries. Understanding their processes will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Showcase your teamwork skills by discussing any previous experiences where you collaborated effectively with others. M&S values a team-oriented approach, so highlighting your ability to work well with colleagues can set you apart.
✨Tip Number 3
Be prepared to discuss your flexibility and adaptability in a fast-paced environment. Think of examples where you've successfully managed changing priorities or tasks, as this is crucial for the role.
✨Tip Number 4
Demonstrate your digital confidence by mentioning any experience you have with using technology in a work setting. Since the role involves using in-store systems, being able to talk about your comfort with digital tools will be beneficial.
We think you need these skills to ace Customer Assistant - Warehouse Operative - Leeds White Rose
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Assistant role. Emphasise your ability to work in a team, manage stock, and use digital tools, as these are key aspects of the job.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have demonstrated teamwork, flexibility, and customer service in previous positions.
Highlight Relevant Skills: Focus on skills that are particularly important for this position, such as attention to detail, efficiency in handling deliveries, and the ability to adapt to changing tasks. Use concrete examples to illustrate these skills.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Marks and Spencer
✨Show Your Team Spirit
As a Customer Assistant, teamwork is key. Be prepared to discuss examples of how you've worked effectively with others in the past. Highlight your ability to support colleagues and create an inclusive environment.
✨Demonstrate Digital Confidence
Since you'll be using digital tools to manage stock and track deliveries, make sure to mention any relevant experience you have with technology. Familiarise yourself with common retail systems if possible, as this will show your readiness for the role.
✨Emphasise Flexibility
The job requires adaptability to changing tasks and priorities. Be ready to share instances where you've successfully adjusted to new situations or taken on different responsibilities in previous roles.
✨Know the Company and Its Values
Research M&S and understand its operations, values, and customer service standards. Being able to articulate why you want to work there and how you align with their mission will set you apart from other candidates.