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- Tasks: Join M&S as a Customer Assistant, ensuring products are delivered and organised for customers.
- Company: M&S is a leading retailer committed to innovation and inclusivity in the workplace.
- Benefits: Enjoy flexible working options and comprehensive training in a supportive environment.
- Why this job: Be part of a dynamic team that values customer service and promotes a greener future.
- Qualifications: Must be 18 or over; strong communication skills and digital confidence required.
- Other info: We welcome diverse applicants and offer reasonable adjustments during the recruitment process.
All the details
Under 18 disclaimer
This job role involves operating mechanical equipment as relevant to the job role and this means we can\’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Working Pattern:
Sunday: 11:00-20:00
Join our team at M&S as a Customer Assistant in Operations, where you\’ll play a vital role in keeping our store running smoothly behind the scenes. We\’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.
You\’ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you\’ll help create a seamless shopping experience by keeping products available for our customers at all times.
At M&S, our operations team ensures our store runs like clockwork, so you\’ll need to be ready to roll up your sleeves and keep things moving.
Being digitally confident is essential. You\’ll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be.
Being a team player is crucial. You\’ll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment.
Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
Serve our customers efficiently, both on the shop floor and at service points
Keep the store clean and tidy, ensuring that our shelves are always stocked with product
Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
Build expert product knowledge to sell and recommend our products and services
We\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
High levels of customer service
Committed to delivering excellent work with great attention to detail
Open to and acts upon feedback, asking for this regularly
Takes accountability for planning and managing own workload efficiently
Strong communication skills
Adaptable to changing situations
Builds positive relationships by being a good listener
Good level of digital capability
Everyone\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet. There\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Warehouse Operative - Kingston employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Warehouse Operative - Kingston
✨Tip Number 1
Familiarise yourself with the operations of a retail environment, especially focusing on stock management and delivery processes. Understanding how goods are received and organised will give you an edge during interviews.
✨Tip Number 2
Showcase your digital skills by being comfortable with technology. Practice using inventory management systems or similar tools, as this will demonstrate your readiness to adapt to M&S's in-store systems.
✨Tip Number 3
Emphasise your teamwork abilities. Think of examples where you've successfully collaborated with others, as this role requires strong communication and a supportive attitude towards colleagues.
✨Tip Number 4
Be prepared to discuss your flexibility in handling various tasks. Reflect on past experiences where you've adapted to changing situations, as this is crucial for the dynamic nature of the role.
We think you need these skills to ace Customer Assistant - Warehouse Operative - Kingston
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Highlight your relevant experience in your application, especially any previous roles that involved customer service or warehouse operations.
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Assistant role. Emphasise your ability to work in a team, your attention to detail, and any experience with digital tools, as these are crucial for the position.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you have provided excellent customer service or managed stock in previous jobs, and express your willingness to adapt to various tasks.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application demonstrates your attention to detail and professionalism, which are important qualities for this role.
How to prepare for a job interview at Marks and Spencer
✨Show Your Team Spirit
Emphasise your ability to work well in a team during the interview. Share examples of how you've collaborated with others in previous roles, as being a team player is crucial for this position.
✨Demonstrate Digital Confidence
Since the role requires using in-store systems and tools, be prepared to discuss your experience with digital tools. Mention any relevant software or systems you've used in the past to show you're ready to adapt.
✨Highlight Your Flexibility
Talk about your adaptability and willingness to take on various tasks. Provide examples of situations where you've successfully adjusted to changing priorities or demands in a fast-paced environment.
✨Customer Service Focus
Prepare to discuss your approach to customer service. Share specific instances where you've gone above and beyond to meet customer needs, as this role is all about delivering a great shopping experience.