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- Tasks: Join M&S as a Customer Assistant, ensuring products are delivered and organised for customers.
- Company: M&S is a leading retailer known for quality products and excellent customer service.
- Benefits: Enjoy flexible working hours and the chance to develop your skills in a supportive environment.
- Other info: Flexible shifts available; perfect for students looking to balance work and studies.
- Why this job: Be part of a dynamic team that values your input and fosters a positive workplace culture.
- Qualifications: Must be 18 or older; digital confidence and teamwork skills are essential.
Overview
Customer Assistant – Warehouse Operative – Hempstead Valley. Join our team at M&S as a Customer Assistant in Operations, where you\\\’ll play a vital role in keeping our store running smoothly behind the scenes. We\\\’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers. You\\\’ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you\\\’ll help create a seamless shopping experience by keeping products available for our customers at all times. Being digitally confident is essential; you\\\’ll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be. Being a team player is crucial; you\\\’ll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment. Flexibility is vital; you should be confident working across various operational tasks and be ready to adapt to the changing needs of the store.
Health and safety note: To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Working Pattern:
- Week 1: Tuesday 12:00-16:00
- Week 1: Wednesday 09:00-18:00
- Week 1: Saturday 13:00-17:00
- Week 2: Sunday 09:00-18:00
- Week 2: Monday 17:00-21:00
- Week 2: Wednesday 14:00-18:00
Job Description
Purpose
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver best in town\\\’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve
Key Accountabilities
- Serve our customers efficiently and brilliantly well – on the shop floor and at service points
- Deliver best in town\\\’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices
Key Capabilities
- Understands how M&S operates, its strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/Experience
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Good level of digital capability and use of digital tools and applications
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
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Customer Assistant - Warehouse Operative - Hempstead Valley employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Warehouse Operative - Hempstead Valley
✨Tip Number 1
Familiarise yourself with M&S's values and customer service standards. Understanding their commitment to delivering a great shopping experience will help you align your approach during the interview.
✨Tip Number 2
Showcase your teamwork skills by preparing examples of how you've successfully collaborated with others in previous roles. M&S values team players, so highlighting your ability to work well with colleagues will be beneficial.
✨Tip Number 3
Be ready to discuss your flexibility and adaptability. Think of instances where you've had to adjust to changing circumstances or take on various tasks, as this role requires a willingness to adapt to the store's needs.
✨Tip Number 4
Brush up on your digital skills, especially if you have experience using stock management systems or other digital tools. Being digitally confident is essential for this role, so be prepared to discuss your proficiency.
We think you need these skills to ace Customer Assistant - Warehouse Operative - Hempstead Valley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Assistant role. Emphasise your ability to work in a team, manage stock, and use digital tools effectively.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've contributed to a team or improved processes in previous jobs.
Highlight Flexibility and Adaptability: In your application, stress your flexibility and willingness to adapt to changing tasks. Provide examples of how you've successfully managed multiple responsibilities in a fast-paced environment.
Showcase Customer Focus: Demonstrate your commitment to customer service by including examples of how you've gone above and beyond to meet customer needs in past roles. This will resonate well with the company's focus on delivering a great shopping experience.
How to prepare for a job interview at Marks and Spencer
✨Show Your Team Spirit
Emphasise your ability to work well in a team during the interview. Share examples of how you've collaborated with colleagues in previous roles, as teamwork is crucial for this position.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be prepared to discuss your experience with digital tools and systems. Mention any relevant software or applications you've used in past jobs.
✨Highlight Your Flexibility
Talk about your adaptability and willingness to take on various tasks. Provide examples of how you've successfully managed changing priorities in previous roles, showcasing your flexibility.
✨Understand M&S Values
Familiarise yourself with M&S's values and operations. During the interview, express how your personal values align with theirs and how you can contribute to delivering an excellent shopping experience.