At a Glance
- Tasks: Support our store operations by ensuring products are delivered and organised for customers.
- Company: Join M&S, a leading retailer committed to innovation and inclusivity.
- Benefits: Flexible working hours, training opportunities, and a supportive team environment.
- Other info: Join a diverse team and enjoy excellent career growth opportunities.
- Why this job: Be the face of M&S and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a passion for customer service.
Overview
Join our team at M&S as a Customer Assistant in Operations, where you\\\'ll play a vital role in keeping our store running smoothly behind the scenes. We\\\'re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.
Work Pattern
- Week 1
- Sunday 17:30-21:30
- Tuesday 18:00-22:00
- Thursday 18:00-22:00
- Friday 18:00-22:00
- Week 2
- Tuesday 18:00-22:00
- Thursday 18:00-22:00
- Friday 18:00-22:00
- Saturday 17:30-21:30
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We\\\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\\\'s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\\\'s why we\\\'re revolutionising how we work and offering our most exciting opportunities yet. There\\\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Warehouse Operative - Glasgow Fort employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a supportive work culture that values diversity and inclusion. As a Customer Assistant in Operations at our Glasgow Fort location, you'll benefit from comprehensive training, flexible working options, and opportunities for personal growth within a dynamic retail environment. Join us to be part of a team that is committed to delivering outstanding service while making a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Warehouse Operative - Glasgow Fort
✨Get Hands-On at Local Job Fairs
Check out local job fairs specifically geared towards warehouse and logistics roles—these are golden opportunities to meet potential employers face-to-face. Bring your best handshake and a friendly smile to make a memorable impression!
✨Tap Into Community Networks
Join local community groups or forums related to logistics and warehousing. Engaging in these networks can lead to word-of-mouth opportunities and insider information about part-time positions, which aren’t always advertised online.
✨Be Ready for Fast-Paced Interviews
For part-time roles in the warehouse sector, employers might want to move quickly, so be prepared for interviews that could happen on the spot if you visit them in person. Brush up on common interview questions specific to warehouse operations and safety protocols.
✨Show Off Your Availability
When applying, make it clear when you’re available to work—this helps employers see how easily you could slot into their existing shifts. Consider flexible hours as a big plus; it often gives you an edge over the competition. Don't forget to apply through our website for an even smoother experience!
We think you need these skills to ace Customer Assistant - Warehouse Operative - Glasgow Fort
Some tips for your application 🫡
Show Off Your Organisational Skills:In the warehouse-inventory-logistics world, being organised is key! Make sure to highlight any relevant experience with inventory management systems or even just your knack for keeping things in order. Use clear examples in your CV to demonstrate how your skills can boost efficiency and accuracy in Marks and Spencer's operations.
Relevant Certificates Matter:If you've got any specific certifications related to logistics — think forklift licences or health and safety training — make sure these are front and centre in your application. They can significantly bolster your profile and show that you're serious about working in this space. Don't forget to mention the training in your cover letter too!
Flexible Availability is Key:Since you're applying for a part-time gig, it’s vital to clearly state your availability in both your CV and cover letter. Companies like Marks and Spencer appreciate candidates who can adapt to their scheduling needs, so make sure they see when you can step in and help out!
Keep It Simple and Straightforward:In this field, clarity goes a long way. Avoid overly complex language or fancy fonts in your CV. Stick to a clean format that makes it easy for Marks and Spencer to see your experience and skills at a glance. Remember, sometimes less is more!
How to prepare for a job interview at Marks and Spencer
✨Show Off Your Organisation Skills
In a warehouse or logistics role, organisation and attention to detail are key. Be ready to discuss how you've managed stock, organised items, or optimised any processes previously. If you've used inventory management systems, mention those tools too!
✨Familiarise Yourself with Safety Protocols
Safety is a massive part of the logistics field, so brush up on the safety regulations and practices. You might be asked how to handle hazardous materials or what steps you'd take in case of an emergency. Showing we know about safety will go a long way!
✨Flexibility is Your Friend
Part-time work often comes with flexible hours. Be proactive in sharing your availability and willingness to cover shifts, especially if you can show commitment and reliability. This will demonstrate your eagerness to contribute to the team at Marks and Spencer.
✨Talk About Teamwork and Communication
Most warehouse roles require great teamwork, so be prepared to share examples of times you've worked in a team. Discuss how you communicated important information or resolved conflicts in a fast-paced environment, as that’s crucial in logistics!
