Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support our store operations by ensuring products are delivered and organised for customers.
- Company: Join M&S, a leading retailer committed to innovation and inclusivity.
- Benefits: Flexible working hours, training opportunities, and a supportive team environment.
- Why this job: Be the face of M&S and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Join a diverse team and enjoy excellent career growth opportunities.
Overview
Join our team at M&S as a Customer Assistant in Operations, where you\\\’ll play a vital role in keeping our store running smoothly behind the scenes. We\\\’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.
Work Pattern
- Week 1
- Sunday 17:30-21:30
- Tuesday 18:00-22:00
- Thursday 18:00-22:00
- Friday 18:00-22:00
- Week 2
- Tuesday 18:00-22:00
- Thursday 18:00-22:00
- Friday 18:00-22:00
- Saturday 17:30-21:30
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We\\\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\\\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\\\’s why we\\\’re revolutionising how we work and offering our most exciting opportunities yet. There\\\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#J-18808-Ljbffr
Customer Assistant - Warehouse Operative - Glasgow Fort employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Warehouse Operative - Glasgow Fort
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and adaptability, as these are key for the Customer Assistant role.
✨Tip Number 3
Dress the part! Even if it’s a warehouse role, looking smart and presentable can make a great first impression. It shows that you take the opportunity seriously and respect the company culture.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Customer Assistant - Warehouse Operative - Glasgow Fort
Some tips for your application 🫡
Show Your Customer Service Skills: When you're writing your application, make sure to highlight any experience you have in customer service. We want to see how you've gone above and beyond for customers in the past, so share those stories!
Be Detail-Oriented: Attention to detail is key for this role. In your application, mention specific examples where you've demonstrated this skill, whether it's keeping things organised or ensuring tasks are completed accurately.
Communicate Clearly: Strong communication skills are a must! Use clear and concise language in your application. We appreciate straightforwardness, so don’t be afraid to let your personality shine through while keeping it professional.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Assistant role at M&S. Familiarise yourself with the key accountabilities and how they contribute to delivering a great shopping experience. This will help you articulate how your skills align with their needs.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to engage with them, understand their needs, and deliver remarkable service.
✨Demonstrate Adaptability
M&S values adaptability, so be ready to discuss situations where you've had to adjust to changing circumstances. Share specific examples that showcase your flexibility and how you manage your workload efficiently in a fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to inquire about the team dynamics or how M&S supports its employees in their development. It’s a great way to leave a positive impression!