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- Tasks: Join M&S as a Customer Assistant, ensuring products are delivered and organised for customers.
- Company: Marks & Spencer, a leading retailer committed to inclusivity and sustainability.
- Benefits: Competitive pay with unsocial hours premium, flexible shifts, and a supportive team environment.
- Why this job: Be part of a dynamic team that enhances customer experiences and drives store success.
- Qualifications: Strong customer service skills and a willingness to learn in a fast-paced environment.
- Other info: Full-time roles available during peak seasons with opportunities for growth.
All the details
Work Pattern
Monday 14:00 – 22:00
Wednesday 14:00 – 22:00
Thursday 14:00 – 22:00
Friday 14:00 – 22:00
Sunday 14:00 – 22:00
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Under 18 disclaimer
This job role involves operating mechanical equipment as relevant to the job role and this means we can\’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Join our team at M&S as a Customer Assistant in Operations, where you\’ll play a vital role in keeping our store running smoothly behind the scenes. We\’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.
You’ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you’ll help create a seamless shopping experience by keeping products available for our customers at all times.
At M&S, our operations team ensures our store runs like clockwork, so you’ll need to be ready to roll up your sleeves and keep things moving.
Being digitally confident is essential. You’ll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be.
Being a team player is crucial. You’ll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment.
Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regulary
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situationsBuilds positive relationships by being a good listener
- Good level of digital capability
Everyone\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet. There\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Warehouse Operative - Fort William SF employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Warehouse Operative - Fort William SF
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Marks & Spencer. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions for customer service roles and rehearse your responses. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your experiences clearly and confidently.
✨Tip Number 3
Show off your digital skills! Since being digitally confident is key for this role, be ready to discuss any relevant tech experience you have. Whether it’s using stock management systems or engaging with customers online, make sure to highlight your capabilities.
✨Tip Number 4
Be yourself! M&S values inclusivity and diversity, so don’t be afraid to let your personality shine through during the interview. Show them how you can be a great team player and contribute to a positive work environment. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Assistant - Warehouse Operative - Fort William SF
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Customer Assistant. We want to see how you can contribute to our team at M&S, so don’t hold back on showcasing your relevant experience!
Show Off Your Digital Skills: Since being digitally confident is key for this role, be sure to mention any experience you have with digital tools or systems. We love seeing candidates who are tech-savvy and ready to use these skills to enhance the customer experience.
Highlight Teamwork and Flexibility: This role is all about working together and adapting to change. Share examples of how you've successfully collaborated with others in the past and how you’ve been flexible in your previous roles. We’re looking for team players who can thrive in a dynamic environment!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to find all the information you need about the role and our company. Let’s get your application in!
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Assistant – Warehouse Operative role. Familiarise yourself with the key responsibilities like accepting deliveries and keeping the store stocked. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Team Spirit
Since teamwork is crucial for this role, be prepared to share examples of how you've worked effectively in a team before. Highlight your ability to communicate and collaborate with others, as well as how you adapt to different situations. This will demonstrate that you can contribute positively to the M&S team.
✨Demonstrate Digital Confidence
Being digitally confident is essential for this job. Brush up on any relevant digital tools or systems you might encounter. If you have experience using similar technology, mention it during the interview. This will reassure them that you can handle the operational tasks efficiently.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.