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For Companies At a Glance
- Tasks: Support customers and keep the store running smoothly behind the scenes.
- Company: Join the dynamic team at Marks and Spencer.
- Benefits: Flexible working options and a supportive environment.
- Other info: Entry-level position with opportunities for growth in retail.
- Why this job: Be part of a team that delivers great shopping experiences every day.
- Qualifications: Strong customer service skills and a positive attitude.
Customer Assistant – Warehouse Operative – Food – Tunbridge Wells
Join to apply for the Customer Assistant – Warehouse Operative – Food – Tunbridge Wells role at Marks and Spencer
Under 18 disclaimer This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Join our team at M&S as a Customer Assistant in Operations, where you’ll play a vital role in keeping our store running smoothly behind the scenes. We’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.
Working Pattern
Week 1
- Monday: 5:00 AM – 1:00 PM
- Tuesday: 5:00 AM – 1:00 PM
- Thursday: 5:00 AM – 1:00 PM
- Friday: 5:00 AM – 1:00 PM
- Saturday: 5:00 AM – 1:00 PM
Week 2
- Sunday: 5:00 AM – 1:00 PM
- Monday: 5:00 AM – 1:00 PM
- Wednesday: 5:00 AM – 1:00 PM
- Thursday: 5:00 AM – 1:00 PM
- Friday: 5:00 AM – 1:00 PM
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring shelves are stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service
- Build expert product knowledge to sell and recommend our products and services
- Training to utilise digital tools and communication channels to deliver for the customer
Key Capabilities
- High levels of customer service
- Attention to detail
- Open to feedback
- Accountability for planning and managing own workload
- Strong communication
- Adaptable to changing situations
- Builds positive relationships
- Good digital capability
Everyone’s Welcome
M&S is committed to Inclusion, Diversity and Equal Opportunities. Flexible working available. If you require reasonable adjustments, share requirements during application.
Employment details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Management and Manufacturing
- Industry: Retail
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy and welcome flexible working. This description reflects the current role; variations may occur with business needs.
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Customer Assistant - Warehouse Operative - Food - Tunbridge Wells employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Warehouse Operative - Food - Tunbridge Wells
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Marks and Spencer. Understand their values, products, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the role of Customer Assistant. Remember, they want to see your passion for customer service and teamwork!
✨Tip Number 3
Dress the part! Even if it’s an early morning interview, make sure you look presentable. A smart appearance shows that you take the opportunity seriously and are ready to represent M&S well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Assistant - Warehouse Operative - Food - Tunbridge Wells
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Assistant role. We want to see how you can contribute to our team at M&S, so don’t hold back!
Showcase Your Customer Service Skills: Since this role is all about delivering great customer experiences, be sure to include examples of your previous customer service roles. We love seeing how you’ve gone above and beyond for customers in the past!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’re a great fit for the job.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Marks and Spencer
✨Know Your Role
Before the interview, make sure you understand what being a Customer Assistant - Warehouse Operative entails. Familiarise yourself with the key responsibilities like serving customers efficiently and keeping the store tidy. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering great customer experiences, think of examples from your past where you've provided excellent service. Be ready to discuss how you’ve engaged with customers, understood their needs, and made recommendations. This will demonstrate your capability to put customers first.
✨Be Prepared for Early Mornings
Given the early start times for this position, it’s a good idea to mention your flexibility and willingness to work these hours. You might even want to share how you manage your time effectively to ensure you’re always punctual and ready to go!
✨Ask Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or the training process. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values. Plus, it gives you a chance to engage further with your interviewers!