Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join M&S as a Customer Assistant, ensuring products are delivered and stocked for customers.
- Company: M&S is a leading retailer committed to innovation and inclusivity in the workplace.
- Benefits: Enjoy flexible working options and comprehensive training in a supportive environment.
- Other info: We promote an inclusive culture and welcome diverse applicants.
- Why this job: Be part of a dynamic team that values customer service and teamwork while making a real impact.
- Qualifications: Must be 18 or older; strong communication skills and digital confidence are essential.
All the details
Work Pattern
Week 1
Monday 07:30-15:30
Tuesday 11:00-19:00
Thursday 11:00-19:00
Saturday 07:30-15:30
Week2
Sunday 09:00-17:00
Monday 07:30-15:30
Tuesday 11:00-19:00
Thursday 11:00-19:00
Under 18 disclaimer
This job role involves operating mechanical equipment as relevant to the job role and this means we can\’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Join our team at M&S as a Customer Assistant in Operations, where you\’ll play a vital role in keeping our store running smoothly behind the scenes. We\’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.
You\’ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you\’ll help create a seamless shopping experience by keeping products available for our customers at all times.
At M&S, our operations team ensures our store runs like clockwork, so you\’ll need to be ready to roll up your sleeves and keep things moving.
Being digitally confident is essential. You\’ll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be.
Being a team player is crucial. You\’ll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment.
Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
Serve our customers efficiently, both on the shop floor and at service points
Keep the store clean and tidy, ensuring that our shelves are always stocked with product
Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
Build expert product knowledge to sell and recommend our products and services
We\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
High levels of customer service
Committed to delivering excellent work with great attention to detail
Open to and acts upon feedback, asking for this regularly
Takes accountability for planning and managing own workload efficiently
Strong communication skills
Adaptable to changing situations
Builds positive relationships by being a good listener
Good level of digital capability
Everyone\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet. There\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#J-18808-Ljbffr
Customer Assistant - Warehouse Operative - Eclipse Park Maidstone employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Warehouse Operative - Eclipse Park Maidstone
✨Tip Number 1
Familiarise yourself with the specific duties of a Customer Assistant in a warehouse setting. Understanding the importance of stock management and delivery processes will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Showcase your digital skills by being prepared to discuss any relevant experience with inventory management systems or similar tools. Being digitally confident is crucial for this role, so highlight any past experiences that align with this requirement.
✨Tip Number 3
Emphasise your teamwork abilities. Since you'll be working closely with colleagues, think of examples where you've successfully collaborated in a team environment, and be ready to share these during your discussions.
✨Tip Number 4
Be flexible and adaptable in your approach. Prepare to discuss how you've handled changing situations in previous roles, as this will show your potential employer that you're ready to meet the dynamic needs of the store.
We think you need these skills to ace Customer Assistant - Warehouse Operative - Eclipse Park Maidstone
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Assistant position. Highlight key skills such as customer service, teamwork, and digital capability in your application.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the job. Emphasise any previous roles in customer service or warehouse operations, and include specific examples of how you've contributed to a team.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your ability to adapt to changing situations and your commitment to delivering excellent customer service, as these are crucial for this position.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects attention to detail, which is important for the role.
How to prepare for a job interview at Marks and Spencer
✨Show Your Team Spirit
As a Customer Assistant, teamwork is key. Be prepared to discuss examples of how you've worked effectively in a team before. Highlight your ability to support colleagues and create an inclusive environment.
✨Demonstrate Digital Confidence
Since the role requires using in-store systems and tools, be ready to talk about your experience with digital tools. Mention any relevant software or systems you've used in previous jobs to track deliveries or manage stock.
✨Emphasise Customer Service Skills
This position is all about delivering excellent customer service. Prepare to share specific instances where you went above and beyond for a customer, showcasing your commitment to putting customers first.
✨Be Flexible and Adaptable
The job requires flexibility in handling various operational tasks. Think of examples where you've successfully adapted to changing situations or priorities in your previous roles, and be ready to discuss them.