At a Glance
- Tasks: Join us as a Customer Assistant, ensuring our store runs smoothly by managing deliveries and stock.
- Company: M&S is a leading retailer committed to innovation and inclusivity in the shopping experience.
- Benefits: Enjoy flexible working hours, competitive pay, and a supportive team environment.
- Other info: We promote an inclusive workplace and welcome applicants needing adjustments during the recruitment process.
- Why this job: Be part of a dynamic team that values customer service and offers growth opportunities.
- Qualifications: Must be 18 or over; strong communication skills and digital confidence are essential.
All the details
Work Pattern
Week 1
Monday 05:00-12:30
Tuesday 12:30-20:30
Friday 05:00-12:30
Saturday 05:00-12:30
Week 2
Sunday 10:00-18:00
Mon 06:00-14:00
Tuesday 12:30-20:30
Friday 05:00-12:30
Under 18 disclaimer
This job role involves operating mechanical equipment as relevant to the job role and this means we can\'t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00
Join our team at M&S as a Customer Assistant in Operations, where you\'ll play a vital role in keeping our store running smoothly behind the scenes. We\'re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.
You\'ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you\'ll help create a seamless shopping experience by keeping products available for our customers at all times.
At M&S, our operations team ensures our store runs like clockwork, so you\'ll need to be ready to roll up your sleeves and keep things moving.
Being digitally confident is essential. You\'ll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be.
Being a team player is crucial. You\'ll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment.
Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
Serve our customers efficiently, both on the shop floor and at service points
Keep the store clean and tidy, ensuring that our shelves are always stocked with product
Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
Build expert product knowledge to sell and recommend our products and services
We\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
High levels of customer service
Committed to delivering excellent work with great attention to detail
Open to and acts upon feedback, asking for this regularly
Takes accountability for planning and managing own workload efficiently
Strong communication skills
Adaptable to changing situations
Builds positive relationships by being a good listener
Good level of digital capability
Everyone\'s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\'s why we\'re revolutionising how we work and offering our most exciting opportunities yet. There\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#J-18808-LjbffrCustomer Assistant - Warehouse Operative - Ecclesall Road Sheffield Simply Food employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a dynamic work environment where teamwork and flexibility are at the heart of our operations. Our commitment to employee growth is evident through comprehensive training programmes and a culture that values inclusivity and diversity, ensuring every team member feels valued and empowered. Located in Sheffield, our store provides a unique opportunity to be part of a forward-thinking retail giant that is leading the way in creating a greener and more inspiring shopping experience for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Warehouse Operative - Ecclesall Road Sheffield Simply Food
✨Tip Number 1
Familiarise yourself with the specific duties of a Customer Assistant in a warehouse setting. Understanding the importance of stock management and delivery processes will help you demonstrate your knowledge during any discussions.
✨Tip Number 2
Showcase your digital skills by being prepared to discuss any relevant experience with inventory management systems or similar tools. Being digitally confident is essential for this role, so highlight any past experiences that align with this requirement.
✨Tip Number 3
Emphasise your teamwork abilities. Since you'll be working closely with colleagues across the store, think of examples where you've successfully collaborated with others to achieve a common goal.
✨Tip Number 4
Be ready to discuss your flexibility and adaptability. The job requires you to handle various operational tasks, so prepare to share instances where you've successfully adjusted to changing situations in previous roles.
We think you need these skills to ace Customer Assistant - Warehouse Operative - Ecclesall Road Sheffield Simply Food
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and requirements. Highlight key skills such as customer service, teamwork, and digital capability that are essential for the Customer Assistant position.
Tailor Your CV:Customise your CV to reflect relevant experience and skills that match the job description. Emphasise any previous roles in customer service or operations, and include specific examples of how you've contributed to a team or improved processes.
Craft a Strong Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention your understanding of the importance of customer service and teamwork, and how you can contribute to creating a seamless shopping experience at M&S.
Highlight Flexibility and Adaptability:In your application, make sure to mention your ability to adapt to changing situations and your willingness to take on various operational tasks. This aligns with the company's need for flexibility in their workforce.
How to prepare for a job interview at Marks and Spencer
✨Show Your Customer Service Skills
As a Customer Assistant, you'll need to demonstrate your ability to engage with customers effectively. Prepare examples of how you've provided excellent service in the past, and be ready to discuss how you would handle various customer scenarios.
✨Highlight Your Teamwork Experience
This role requires strong collaboration with colleagues. Be prepared to share experiences where you've worked as part of a team, showcasing your ability to support others and contribute to a positive work environment.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this position, brush up on any relevant technology or systems you might encounter. Mention any experience you have with digital tools, especially those related to stock management or customer service.
✨Emphasise Flexibility and Adaptability
The job requires you to adapt to changing situations and tasks. Think of examples where you've successfully adjusted to new challenges or changes in your work environment, and be ready to discuss how you can bring that flexibility to the role.
