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- Tasks: Join M&S as a Customer Assistant, ensuring products are delivered and organised for customers.
- Company: Be part of the dynamic M&S team in Crystal Peaks Sheffield.
- Benefits: Gain valuable experience in a fast-paced retail environment with flexible hours.
- Why this job: Make a real impact on customer experience while developing your skills.
- Qualifications: Must be 18 or older; digital confidence and teamwork skills are essential.
- Other info: Opportunity to learn and grow in a supportive and inclusive environment.
Customer Assistant – Warehouse Operative – Crystal Peaks Sheffield
Join our team at M&S as a Customer Assistant in Operations, where you’ll play a vital role in keeping our store running smoothly behind the scenes. We’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.
Under 18 disclaimer: To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
You’ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you\’ll help create a seamless shopping experience by keeping products available for our customers at all times.
At M&S, our operations team ensures our store runs like clockwork, so you’ll need to be ready to roll up your sleeves and keep things moving. Being digitally confident is essential. You\’ll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be.
Being a team player is crucial. You\’ll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment. Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store.
Purpose: To deliver a great shopping experience for their customers, putting customers before task every time.
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve
Key Accountabilities:
- Serve our customers efficiently and brilliantly well – on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices
Key Capabilities:
- Understands how M&S operates, its strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience:
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Good level of digital capability and use of digital tools and applications
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles
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Customer Assistant - Warehouse Operative - Crystal Peaks Sheffield employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Warehouse Operative - Crystal Peaks Sheffield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of a Customer Assistant and be ready to share examples of your past experiences that highlight your teamwork and problem-solving abilities.
✨Tip Number 3
Dress the part! Even though this is a warehouse role, showing up looking smart and professional can make a great first impression. It shows that you respect the opportunity and are serious about joining the M&S team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Assistant - Warehouse Operative - Crystal Peaks Sheffield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Assistant. We want to see how you can contribute to keeping our store running smoothly!
Show Your Team Spirit: Since being a team player is crucial, share examples in your application that demonstrate your ability to work well with others. We love seeing candidates who can collaborate and support their colleagues!
Highlight Your Digital Skills: Being digitally confident is essential for this role. Make sure to mention any experience you have with digital tools or systems, as this will show us you're ready to tackle the tech side of things.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out on this opportunity!
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Assistant at M&S. Familiarise yourself with tasks like accepting deliveries and managing stock. This will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Show Off Your Team Spirit
Since teamwork is crucial in this role, be prepared to share examples of how you've worked well with others in the past. Highlight any experiences where you supported colleagues or contributed to a positive team environment. This will show that you can fit right into their operations team.
✨Be Digitally Savvy
As being digitally confident is essential for this position, brush up on any relevant digital tools or systems you’ve used before. If you have experience with inventory management software or similar applications, mention it during the interview to showcase your tech skills.
✨Flexibility is Key
M&S values flexibility, so be ready to discuss how you adapt to changing situations. Share examples of times when you had to switch tasks quickly or handle unexpected challenges. This will demonstrate your ability to thrive in a dynamic work environment.