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- Tasks: Join M&S as a Customer Assistant, ensuring products are delivered and organised for customers.
- Company: M&S is a leading retailer known for its commitment to quality and customer service.
- Benefits: Enjoy flexible hours, competitive pay, and a supportive team environment.
- Why this job: Be part of a dynamic team that values your input and fosters personal growth.
- Qualifications: Must be 18 or older; digital confidence and teamwork skills are essential.
- Other info: Opportunity to learn and develop skills in a fast-paced retail environment.
Work Pattern
Week 1
- Sunday 1200-1900
- Monday 1330-2030
- Wednesday 1330-2030
- Thursday 1330-2030
- Friday 1300-2100
Week 2
- Monday 1330-2030
- Tuesday 1330-2030
- Wednesday 1330-2030
- Friday 1300-2100
- Saturday 1300-2100
Under 18 disclaimer
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Join our team at M&S as a Customer Assistant in Operations. You will be the backstage powerhouse of our stores, keeping them running like clockwork. It is a physically demanding, high‑intensity role that requires you to work smart and keep the flow of products moving with urgency and accuracy.
You will be responsible for stock, deliveries, and all the vital behind‑the‑scenes work that keeps our shop floor full, clean, and ready for customers. Flexibility is vital: you will work across the wider store where needed, using digital tools to track deliveries and manage stock efficiently, and you will support colleagues across the store as a key team player.
Purpose
To deliver a great shopping experience for our customers by putting customers before tasks and championing our products. As the face of the business, you will be the voice of our customers, helping to continually improve the service.
Key Accountabilities
- Serve customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring shelves are always stocked.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit.
- Build expert product knowledge to sell and recommend our products and services.
- Utilise digital tools and communication channels to deliver for the customer every time.
Key Capabilities
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and act upon feedback, asking for it regularly.
- Take accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy. If you require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us.
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Customer Assistant - Warehouse Operative - Cheltenham employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Warehouse Operative - Cheltenham
✨Tip Number 1
Familiarise yourself with M&S's operations and values. Understanding their commitment to customer service and teamwork will help you align your responses during any interviews or discussions.
✨Tip Number 2
Highlight your flexibility and adaptability in previous roles. Since this position requires working across various operational tasks, showcasing examples of how you've successfully managed change will set you apart.
✨Tip Number 3
Demonstrate your digital confidence by mentioning any experience with stock management systems or similar tools. Being able to quickly learn and utilise digital applications is crucial for this role.
✨Tip Number 4
Prepare to discuss your teamwork skills. This role involves collaborating closely with colleagues, so be ready to share specific instances where you've contributed to a positive team environment.
We think you need these skills to ace Customer Assistant - Warehouse Operative - Cheltenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Assistant role. Emphasise your ability to work in a team, manage stock, and use digital tools, as these are key aspects of the job.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've demonstrated flexibility, teamwork, and customer service in previous positions.
Highlight Digital Skills: Since being digitally confident is essential for this role, make sure to mention any experience you have with digital tools or systems. This could include inventory management software or any other relevant applications.
Showcase Your Work Ethic: The job requires hard work and attention to detail. Use your application to provide examples of how you've successfully managed tasks under pressure and maintained high standards in previous roles.
How to prepare for a job interview at Marks and Spencer
✨Show Your Team Spirit
Emphasise your ability to work well in a team. Share examples of how you've collaborated with colleagues in the past, as this role requires strong teamwork to keep operations running smoothly.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this position, be prepared to discuss your experience with digital tools and systems. Mention any relevant software or applications you've used in previous roles.
✨Highlight Flexibility and Adaptability
This job involves various operational tasks, so showcase your flexibility. Talk about times when you've successfully adapted to changing circumstances or taken on new responsibilities.
✨Understand the Company Culture
Familiarise yourself with M&S's values and culture. During the interview, express how your personal values align with theirs, particularly regarding customer service and operational excellence.