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- Tasks: Join us as a Customer Assistant, ensuring our store runs smoothly behind the scenes.
- Company: M&S is revolutionising retail with a focus on inclusivity and sustainability.
- Benefits: Enjoy flexible working options and comprehensive training in digital tools.
- Why this job: Be part of a dynamic team that values customer service and teamwork.
- Qualifications: Must be 18 or older; strong communication and digital skills are essential.
- Other info: Flexible work patterns available; we welcome diverse applicants.
Overview
All the details
Join our team at M&S as a Customer Assistant in Operations, you\’ll be the backstage powerhouse of our stores. It\’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you\’re ready to roll your sleeves up and work smart, this is the role for you.
Work Pattern
Week 1
- Tuesday 04:15-10:15
- Friday 04:15-10:15
- Saturday 04:15-10:15
Week 2
- Sunday 05:45-10:45
- Thursday 04:15-10:15
- Friday 04:15-10:15
Under 18 disclaimer
Under 18 disclaimer
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We\\\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\\\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\\\’s why we\\\’re revolutionising how we work and offering our most exciting opportunities yet. There\\\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Warehouse Operative - Bury St Edmunds employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Warehouse Operative - Bury St Edmunds
✨Tip Number 1
Familiarise yourself with M&S's values and customer service philosophy. Understanding their commitment to customer satisfaction will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight any previous experience in retail or warehouse operations, especially if it involved teamwork or customer interaction. Be ready to share specific examples of how you contributed to a positive shopping experience.
✨Tip Number 3
Demonstrate your digital confidence by being prepared to discuss any relevant technology or systems you've used in past roles. This could include stock management tools or point-of-sale systems.
✨Tip Number 4
Be flexible and open-minded about the various tasks you'll be handling. Show that you're adaptable and willing to take on different responsibilities as needed, which is crucial for the dynamic environment at M&S.
We think you need these skills to ace Customer Assistant - Warehouse Operative - Bury St Edmunds
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Highlight your relevant experience in your application, especially any previous roles that involved customer service or warehouse operations.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the Customer Assistant role. Emphasise your attention to detail, ability to work in a team, and any digital skills you possess, as these are crucial for the position.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've demonstrated high levels of customer service and adaptability in previous jobs.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Marks and Spencer
✨Show Your Team Spirit
As a Customer Assistant, teamwork is key. Be prepared to discuss examples of how you've worked effectively with others in the past. Highlight your ability to support colleagues and create an inclusive environment.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to talk about your experience with technology. Mention any relevant tools or systems you've used in previous jobs that relate to stock management or customer service.
✨Emphasise Flexibility
The job requires adaptability to changing tasks. Share instances where you've successfully adjusted to new challenges or responsibilities in a fast-paced environment. This will show your potential employer that you're ready to roll with the punches.
✨Customer-Centric Mindset
M&S values putting customers first. Prepare to discuss how you've gone above and beyond to meet customer needs in previous roles. Use specific examples to illustrate your commitment to delivering excellent service.
