At a Glance
- Tasks: Support store operations by accepting deliveries and keeping shelves stocked.
- Company: Join the dynamic team at M&S, a leader in retail innovation.
- Benefits: Competitive pay, flexible hours, and inclusive work environment.
- Other info: Great opportunity for career growth in a supportive and diverse workplace.
- Why this job: Be part of a team that creates amazing shopping experiences for customers.
- Qualifications: Must be 18+, with strong communication skills and a customer-focused attitude.
All the details
Working Pattern:
Week 1:
Sunday- 06:00-10:00
Wednesday- 10:00-18:30
Friday- 10:00-18:30
Week 2:
Tuesday- 12:15-20:15
Friday- 03:30-08:00
Saturday- 10:00-18:30
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00
Join our team at M&S as a Customer Assistant in Operations, where you\'ll play a vital role in keeping our store running smoothly behind the scenes. We\'re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.
You\'ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you\'ll help create a seamless shopping experience by keeping products available for our customers at all times.
At M&S, our operations team ensures our store runs like clockwork, so you\'ll need to be ready to roll up your sleeves and keep things moving.
Being digitally confident is essential. You\'ll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be.
Being a team player is crucial. You\'ll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment.
Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
Serve our customers efficiently, both on the shop floor and at service points
Keep the store clean and tidy, ensuring that our shelves are always stocked with product
Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
Build expert product knowledge to sell and recommend our products and services
We\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
High levels of customer service
Committed to delivering excellent work with great attention to detail
Open to and acts upon feedback, asking for this regularly
Takes accountability for planning and managing own workload efficiently
Strong communication skills
Adaptable to changing situations
Builds positive relationships by being a good listener
Good level of digital capability
Everyone\'s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\'s why we\'re revolutionising how we work and offering our most exciting opportunities yet. There\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Warehouse Operative - Burnley employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Burnley where our Customer Assistants play a crucial role in delivering outstanding service. With a strong focus on employee growth, we provide comprehensive training and development opportunities, ensuring that our team members are equipped with the skills needed to thrive in a fast-paced retail setting. Our commitment to inclusivity and flexibility fosters a supportive culture, making M&S not just a workplace, but a community where every colleague can make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Warehouse Operative - Burnley
✨Tip Number 1
Get to know the company! Research M&S and their values. When you walk into that interview, show us you understand what we stand for and how you can contribute to our mission of delivering a great shopping experience.
✨Tip Number 2
Practice your communication skills. As a Customer Assistant, you'll need to engage with customers and colleagues alike. Role-play common scenarios with friends or family to build your confidence and ensure you're ready to shine in front of us.
✨Tip Number 3
Be flexible and adaptable! We love team players who can roll with the punches. Think about examples from your past where you've had to adjust quickly to changes and be ready to share those stories during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed by us. Make sure your application reflects your enthusiasm for the role and highlights your relevant skills. We can't wait to see what you bring to the table!
We think you need these skills to ace Customer Assistant - Warehouse Operative - Burnley
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're excited about being a Customer Assistant and how you can contribute to our team at M&S.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. We love seeing how your background aligns with the responsibilities of the role, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the heart of what makes you a great fit for the job.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Assistant in Operations. Familiarise yourself with tasks like accepting deliveries, unpacking goods, and keeping shelves stocked. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Team Spirit
Since teamwork is crucial in this position, be ready to share examples of how you've successfully collaborated with others in previous roles. Highlight your ability to support colleagues and create an inclusive environment, as this aligns perfectly with what M&S values.
✨Demonstrate Digital Confidence
Being digitally savvy is essential for this job. Brush up on any relevant technology or systems you might encounter, and be prepared to discuss how you've used digital tools in past experiences. This will show that you're ready to hit the ground running.
✨Emphasise Flexibility and Adaptability
The role requires you to adapt to changing situations, so think of instances where you've successfully managed multiple tasks or adjusted to new challenges. Sharing these experiences will illustrate your readiness to thrive in a dynamic work environment.
