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- Tasks: Join M&S as a Customer Assistant, ensuring products are delivered and organised for customers.
- Company: Be part of M&S, a leading retailer committed to innovation and inclusivity.
- Benefits: Flexible working hours, training opportunities, and a supportive team environment.
- Why this job: Make a real impact on customer experience while developing valuable skills.
- Qualifications: Strong communication skills and a commitment to excellent customer service.
- Other info: Exciting entry-level role with opportunities for growth in a dynamic retail environment.
Customer Assistant – Warehouse Operative – Bromley
Join our team at M&S as a Customer Assistant in Operations, where you’ll play a vital role in keeping our store running smoothly behind the scenes. We’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.
You’ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you\’ll help create a seamless shopping experience by keeping products available for our customers at all times.
At M&S, our operations team ensures our store runs like clockwork, so you’ll need to be ready to roll up your sleeves and keep things moving.
Being digitally confident is essential. You\’ll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be.
Being a team player is crucial. You\’ll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment.
Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store.
Are you ready for it? Take your marks and get ready to apply.
This job role involves operating mechanical equipment as relevant to the job role and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Work Pattern
Week 1: Sunday: 09:00–18:00 Saturday: 16:00–20:00 Week 2: Sunday: 09:00–18:00 Saturday: 16:00–20:00
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilize all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Seniority Level
Entry level
Employment Type
Part-time
Job Function
Management and Manufacturing
Retail
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Customer Assistant - Warehouse Operative - Bromley employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Warehouse Operative - Bromley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their operations.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and teamwork. Prepare your answers, but keep them natural. We want you to sound like yourself, not a robot!
✨Tip Number 3
Show off your flexibility! Be ready to discuss how you've adapted to changes in previous roles. M&S values adaptability, so share examples of how you’ve rolled with the punches in fast-paced environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy, which is a big plus for this role. Let’s get you started on this exciting journey!
We think you need these skills to ace Customer Assistant - Warehouse Operative - Bromley
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you’re excited about the role and ready to contribute to our team at M&S.
Tailor Your Application: Make sure to customise your application to highlight how your skills match the job description. Mention your experience with stock management or teamwork, as these are key for us in this role.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Customer Assistant position.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and get you started on your journey with M&S.
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Assistant in Operations. Familiarise yourself with tasks like accepting deliveries and keeping shelves stocked. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Team Spirit
Since teamwork is crucial for this position, think of examples from your past experiences where you worked well with others. Be ready to share how you contributed to a positive team environment and supported your colleagues.
✨Be Digitally Savvy
As the job requires using in-store systems, brush up on any relevant digital tools or software. If you have experience with stock management systems, mention it! Showing that you're comfortable with technology will give you an edge.
✨Flexibility is Key
Prepare to discuss how you can adapt to changing situations. Think of times when you had to adjust your plans or take on different tasks. Highlighting your flexibility will show that you're ready to roll up your sleeves and tackle whatever comes your way.