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- Tasks: Support store operations by managing stock and ensuring products are ready for customers.
- Company: Join the iconic M&S team with a focus on teamwork and customer satisfaction.
- Benefits: Flexible hours, competitive pay, and opportunities for personal development.
- Why this job: Be part of a dynamic team that delivers exceptional shopping experiences every day.
- Qualifications: Must be 18+, digitally savvy, and a great team player.
- Other info: Fast-paced environment with a chance to learn and grow in retail.
Overview
Join our team at M&S as a Customer Assistant in Operations, where you\\\’ll play a vital role in keeping our store running smoothly behind the scenes. We\\\’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.
Work Pattern
Week 1: Sunday 06:00 – 14:00; Tuesday 04:30 – 12:30; Thursday 06:00 – 14:00.
Week 2: Sunday 06:00 – 14:00; Wednesday 06:00 – 14:00; Thursday 06:00 – 14:00.
Under 18 disclaimer This job role involves working early mornings and this means we can\\\’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Being digitally confident is essential. You\\\’ll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be. Being a team player is crucial. You\\\’ll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment. Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store.
Are you ready for it? Take your marks and get ready to apply.
Purpose
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver best in town\\\’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve
Key Accountabilities
- Serve our customers efficiently and brilliantly well – on the shop floor and at service points
- Deliver best in town\\\’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices
Key Capabilities
- Understands how M&S operates,it\’sstrategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Good level of digital capability and use of digital tools and applications
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
#J-18808-Ljbffr
Customer Assistant - Warehouse Operative - Brentwood employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Warehouse Operative - Brentwood
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and teamwork. Prepare your answers, but keep them natural. We want you to sound confident and authentic when discussing your experiences.
✨Tip Number 3
Show off your digital skills! Since being digitally confident is key for this role, be ready to discuss any relevant experience you have with digital tools. Maybe even mention how you've used tech to improve processes in past jobs.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready. This shows you're engaged and keen to learn more about the role and the team. Plus, it gives you a chance to see if M&S is the right fit for you!
We think you need these skills to ace Customer Assistant - Warehouse Operative - Brentwood
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you’re excited about being a Customer Assistant and how you can contribute to our team at M&S.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. We love seeing how your background aligns with the responsibilities of the role, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the heart of what you want to say.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Assistant at M&S involves. Familiarise yourself with the job description and think about how your skills align with their needs. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Team Spirit
Since teamwork is crucial for this position, be ready to share examples of how you've worked well with others in the past. Think of specific situations where you supported colleagues or contributed to a positive team environment. This will demonstrate that you can fit right into their collaborative culture.
✨Be Digitally Savvy
As the role requires using digital tools, brush up on any relevant technology or systems you might encounter. If you have experience with stock management or delivery tracking software, mention it! Showing that you're comfortable with digital tools will give you an edge.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare some thoughtful questions to ask your interviewer. Inquire about the team dynamics, training opportunities, or how they measure success in the role. This shows that you're engaged and serious about finding the right fit for both you and the company.