At a Glance
- Tasks: Join M&S as a Customer Assistant, ensuring products are delivered and organised for customers.
- Company: M&S is a leading retailer committed to innovation and inclusivity in the retail industry.
- Benefits: Enjoy flexible working hours and comprehensive training with a focus on digital tools.
- Other info: M&S champions diversity and offers reasonable adjustments during the recruitment process.
- Why this job: Be part of a dynamic team that values customer service and promotes a positive shopping experience.
- Qualifications: Must be 18 or older, with strong communication skills and a commitment to excellent service.
All the details
Week 1: Wednesday 17:30-21:30; Thursday 17:30-21:30; Saturday 06:00-15:00
Week 2: Tuesday 17:30-21:30; Friday 13:30-21:30; Saturday 17:30-21:30
Overview
Join our team at M&S as a Customer Assistant in Operations, where you\\\'ll play a vital role in keeping our store running smoothly behind the scenes. We\\\'re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.
You\\\'ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you\\\'ll help create a seamless shopping experience by keeping products available for our customers at all times.
At M&S, our operations team ensures our store runs like clockwork, so you\\\'ll need to be ready to roll up your sleeves and keep things moving.
Being digitally confident is essential. You\\\'ll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be.
Being a team player is crucial. You\\\'ll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment.
Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store.
Are you ready for it? Take your marks and get ready to apply.
Under 18 disclaimer
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We\\\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\\\'s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\\\'s why we\\\'re revolutionising how we work and offering our most exciting opportunities yet. There\\\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Warehouse Operative - Bluewater in Greenhithe employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a dynamic work environment where our Customer Assistants play a crucial role in delivering outstanding service. Located in Bluewater, our team enjoys a supportive culture that values flexibility, inclusivity, and personal growth, with comprehensive training and development opportunities to help you thrive in your career. Join us to be part of a forward-thinking company that is committed to sustainability and innovation, making every day at work meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Warehouse Operative - Bluewater in Greenhithe
✨Tip Number 1
Familiarise yourself with M&S's values and customer service philosophy. Understanding their commitment to customer satisfaction will help you align your responses during any interviews or discussions.
✨Tip Number 2
Highlight your teamwork skills. Since the role requires working closely with colleagues, be prepared to share examples of how you've successfully collaborated in previous jobs or projects.
✨Tip Number 3
Demonstrate your adaptability. Be ready to discuss situations where you've had to adjust quickly to changing circumstances, as flexibility is key in this role.
✨Tip Number 4
Showcase your digital confidence. Since you'll be using in-store systems, mention any relevant experience with technology or software that could be beneficial in managing stock and deliveries.
We think you need these skills to ace Customer Assistant - Warehouse Operative - Bluewater in Greenhithe
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and requirements for the Customer Assistant - Warehouse Operative position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience:In your CV and cover letter, emphasise any previous experience in customer service or warehouse operations. Use specific examples to demonstrate your ability to handle deliveries, manage stock, and work effectively as part of a team.
Showcase Digital Skills:Since being digitally confident is essential for this role, mention any relevant digital tools or systems you have used in past jobs. This could include inventory management software or point-of-sale systems, which will show that you can adapt quickly to M&S's operational needs.
Express Flexibility and Teamwork:Make sure to convey your flexibility and willingness to adapt to changing situations in your application. Highlight instances where you successfully collaborated with colleagues to achieve common goals, as teamwork is crucial in this role.
How to prepare for a job interview at Marks and Spencer
✨Show Your Team Spirit
As a Customer Assistant, teamwork is key. Be prepared to discuss examples of how you've worked effectively in a team before. Highlight your ability to support colleagues and create an inclusive environment.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to talk about your experience with digital tools and systems. Mention any relevant software or technology you've used in previous jobs.
✨Emphasise Flexibility
The job requires adaptability to changing situations. Prepare to share instances where you've successfully adjusted to new tasks or challenges in a fast-paced environment.
✨Customer-Centric Mindset
M&S values putting customers first. Think of specific examples where you've gone above and beyond to meet customer needs. This will show your commitment to delivering excellent service.
