Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as a Customer Assistant, ensuring our store runs smoothly by managing deliveries and stock.
- Company: Be part of M&S, a leading retailer known for quality and customer service.
- Benefits: Enjoy flexible hours, a supportive team environment, and opportunities for digital learning.
- Why this job: This role offers hands-on experience in retail, teamwork, and a chance to impact customer satisfaction.
- Qualifications: Must be 18 or older; digital confidence and a team-oriented mindset are essential.
- Other info: Shifts vary weekly, providing a dynamic work schedule.
The predicted salary is between 22000 - 28000 £ per year.
Operations Assistant
All the details
Work Pattern
Week 1
Sunday: 10:00-18:00
Monday: 10:00-18:00
Wednesday: 14:00-22:00
Thursday: 14:00-22:00
Friday: 14:00-22:00
Week 2
Monday: 10:00-18:00
Tuesday: 10:00-18:00
Wednesday: 14:00-22:00
Friday: 14:00-22:00
Saturday: 13:00-21:00
Under 18 disclaimer This job role involves operating mechanical equipment as relevant to the job role and this means we can\’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Purpose
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver best in town\’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve
Key Accountabilities
- Serve our customers efficiently and brilliantly well – on the shop floor and at service points
- Deliver best in town\’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices
Key Capabilities
- Understands how M&S operates,it\’sstrategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Good level of digital capability and use of digital tools and applications
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
#J-18808-Ljbffr
Customer Assistant - Warehouse Operative - Aylesford Simply Food employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Warehouse Operative - Aylesford Simply Food
✨Tip Number 1
Familiarise yourself with M&S's operations and values. Understanding how they operate and their commitment to customer service will help you align your responses during any interviews or discussions.
✨Tip Number 2
Showcase your teamwork skills. Since this role requires working closely with colleagues, be prepared to share examples of how you've successfully collaborated in previous jobs or projects.
✨Tip Number 3
Demonstrate your digital confidence. Be ready to discuss any experience you have with digital tools and systems, as this is essential for managing stock and deliveries effectively.
✨Tip Number 4
Be flexible and adaptable. Highlight your ability to handle changing tasks and priorities, as this role requires a proactive approach to meet the store's operational needs.
We think you need these skills to ace Customer Assistant - Warehouse Operative - Aylesford Simply Food
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Assistant - Warehouse Operative role. Emphasise your ability to work efficiently, manage stock, and use digital tools, as these are key aspects of the job.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your previous experiences have prepared you for this position, particularly in areas like teamwork, flexibility, and customer service.
Showcase Digital Confidence: Since being digitally confident is essential for this role, include any relevant experience with digital tools or systems in your application. This could be anything from inventory management software to point-of-sale systems.
Highlight Teamwork Skills: The job requires strong teamwork abilities, so make sure to mention instances where you've successfully collaborated with others. This could be in previous jobs, school projects, or volunteer work, demonstrating your ability to contribute positively to a team environment.
How to prepare for a job interview at Marks and Spencer
✨Show Your Team Spirit
As a Customer Assistant, teamwork is key. Be prepared to discuss examples of how you've worked effectively with others in the past. Highlight your ability to support colleagues and contribute to a positive work environment.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, make sure to mention any experience you have with digital tools or systems. Be ready to explain how you've used technology to improve efficiency or manage tasks in previous jobs.
✨Emphasise Flexibility
The job requires adaptability to changing needs. Share instances where you've successfully adjusted to new challenges or tasks. This will show that you're ready to roll up your sleeves and tackle whatever comes your way.
✨Know the Company and Role
Research M&S and understand their operations and values. Be prepared to discuss how your skills align with their goals. Showing that you know what the company stands for will demonstrate your genuine interest in the position.