Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist in warehouse operations, ensuring products are delivered and organised for customers.
- Company: Join the dynamic team at M&S, a leader in retail excellence.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Fast-paced environment with a focus on collaboration and customer satisfaction.
- Why this job: Be part of a team that creates seamless shopping experiences for customers.
- Qualifications: Must be 18 or older; teamwork and digital skills are essential.
Summary
Operations Assistant
All the details
Work Pattern
- Week 1: Sunday 05:30 – 09:30; Monday 10:30 – 14:30; Tuesday 05:30 – 09:30; Thursday 10:30 – 14:30; Friday 05:30 – 09:30
- Week 2: Monday 14:00 – 20:30; Thursday 05:30 – 09:30; Friday 05:30 – 09:30; Saturday 13:30 – 20:30
Under 18 disclaimer This job role involves operating mechanical equipment as relevant to the job role and this means we can\\\’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Join our team at M&S as a Customer Assistant in Operations, where you\\\’ll play a vital role in keeping our store running smoothly behind the scenes. We\\\’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.
You\\\’ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you\\\’ll help create a seamless shopping experience by keeping products available for our customers at all times.
At M&S, our operations team ensures our store runs like clockwork, so you\\\’ll need to be ready to roll up your sleeves and keep things moving.
Being digitally confident is essential. You\\\’ll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be.
Being a team player is crucial. You\\\’ll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment.
Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store.
Are you ready for it? Take your marks and get ready to apply.
Purpose
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver best in town\’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve
Key Accountabilities
- Serve our customers efficiently and brilliantly well – on the shop floor and at service points
- Deliver best in town\’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices
Key Capabilities
- Understands how M&S operates,it\’sstrategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Good level of digital capability and use of digital tools and applications
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
#J-18808-Ljbffr
Customer Assistant - Warehouse Operative - Aylesbury employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Warehouse Operative - Aylesbury
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their operations. Understanding their values and how they run things will help you stand out as a candidate who’s genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to teamwork and flexibility, and prepare your answers. Use examples from your past experiences to show how you can contribute to the smooth running of the store.
✨Tip Number 3
Be ready to showcase your digital skills! Since being digitally confident is key for this role, be prepared to discuss any relevant tools or systems you’ve used before. This will show that you’re ready to hit the ground running.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a nice touch that can keep you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Assistant - Warehouse Operative - Aylesbury
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about being a Customer Assistant and how you can contribute to our team at M&S.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. We love seeing how your background aligns with the responsibilities of the role, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the heart of what makes you a great fit for the job.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Assistant role and its responsibilities. Familiarise yourself with the job description, especially the key accountabilities like stock management and customer engagement. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Team Spirit
Since being a team player is crucial for this role, think of examples from your past experiences where you've worked effectively in a team. Be ready to discuss how you supported colleagues and contributed to a positive work environment. This will highlight your ability to collaborate and adapt in a busy warehouse setting.
✨Demonstrate Digital Confidence
As the role requires using digital tools for tracking deliveries and managing stock, be prepared to talk about your experience with technology. If you’ve used any relevant systems or applications before, mention them. Showing that you're comfortable with digital tools will give you an edge in the interview.
✨Prepare for Flexibility Questions
Flexibility is key in this role, so expect questions about how you handle changing priorities and tasks. Think of specific situations where you had to adapt quickly and how you managed those changes. This will illustrate your agility and readiness to meet the store's dynamic needs.