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- Tasks: Create stunning visual displays that captivate customers and enhance their shopping experience.
- Company: Join the iconic M&S team, known for quality and style.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Why this job: Be a fashion influencer and make a real impact in retail.
- Qualifications: A flair for styling and a passion for customer service.
- Other info: Dynamic work environment with a focus on teamwork and creativity.
The predicted salary is between 11 - 16 £ per hour.
Join our team at M&S as a Visual Merchandiser in Fashion, Home & Beauty, a critical frontline role shaping how our customers experience the new M&S. We’re looking for people who have an eye for fashion and have the resilience and drive to deliver high-impact displays that sell. You’ll be ready to implement the hottest merchandising plans, giving our shop floor the ‘wow’ factor. You’ll be a visual storyteller and a fast-moving retail professional, balancing creativity with operational demands.
Responsibilities:
- Use our digital tools to bring campaigns to life – and help make M&S the go-to for stylish, affordable quality.
- Deliver high-impact visual updates at pace, even under pressure.
- Support colleagues across the floor and contribute to a store that looks and sells through brilliantly.
- Easily pivot between tasks, meeting the demand.
If you’ve got the eye, the pace, and the grit, we want you. Are you ready for it? Take Your Marks and apply today.
Purpose:
- To deliver a great shopping experience for customers, putting customers before task every time.
- Champion new ways of working within stores through an open mindset and positive attitude.
- Complete tasks and processes that deliver ‘best in town’ standards.
- Serve and sell across all channels brilliantly well.
- Be the voice of our customer to help us continually improve.
Key Accountabilities:
- Dress and style mannequins to agreed standard each launch and throughout the season as required.
- Deliver seasonal Window implementation.
- Deliver ‘best in town’ standards through presentation standards, VM Principles, availability and keeping the store clean and tidy.
- Work alongside C&H colleagues to ensure correct implementation of POS each season.
- Serve customers efficiently and brilliantly well – on the shop floor and at service points.
- Utilise all digital tools and communication channels to do the job.
- Share customer and colleague feedback to help us do things better.
- Share knowledge and experience with colleagues to support others in building skill and confidence.
- Own their own learning & development and proactively access digital learning solutions.
- Know the daily sales targets, priorities, promotions & selling opportunities.
- Have great product knowledge to sell and recommend our products and services.
- Proactively engage with customers to understand their needs and make recommendations.
- Understand the store priorities and their part to play.
- Complete tasks with pace and in line with SOPs.
- Minimise cost and waste through good process practice.
- Follow safe and legal working practices.
Key Capabilities:
- Understands how M&S operates, its strategy, future and the role they play.
- Committed to delivering excellent work fast with great attention to detail.
- Open to and acts on feedback, asking for this regularly.
- Sets performance objectives for self in conjunction with line manager and in line with business plans.
- Takes accountability for planning and managing own work efficiently to ensure objectives are met.
- Is curious and asks questions to challenge the status quo.
- Effective at communicating their intentions to others; ensures communication is clear and simple.
- In control of their own reactions and considers how to share their perspective to create better reaction for team.
- Copes well with change and work challenges and recovers quickly from its impact.
- Builds positive relationships by being a good listener and getting to know people by establishing a connection.
Technical Skills / Experience:
- Comprehensive Styling skills which can be applied across instore visual elements and windows.
- Strong knowledge of Visual Merchandising principles.
- Contributing to store sales and cost control.
- Work across the store to get things done right first time within timescales.
- Comprehensive knowledge of customer shopping channels.
- Good level of product knowledge and services across the store.
- Up to date knowledge of the commercial operation and brilliant basics.
- Good level of digital capability and use of digital tools and applications.
- Understand customer needs and spot selling opportunities.
- Adapting to change.
Key Relationships and Stakeholders:
- Customers
- Colleagues
- Store Leadership
Customer Assistant - Visual Merchandiser - Stratford City employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Visual Merchandiser - Stratford City
✨Tip Number 1
Get to know the company! Research M&S and their visual merchandising style. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! Be ready to talk about your styling skills and how you've created eye-catching displays in the past. Use specific examples to demonstrate your creativity and ability to work under pressure.
✨Tip Number 3
Network like a pro! Connect with current or former M&S employees on LinkedIn. They can provide insider tips and might even refer you for the role, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the M&S family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Assistant - Visual Merchandiser - Stratford City
Some tips for your application 🫡
Show Off Your Style: When you're writing your application, let your personality shine through! We want to see your passion for fashion and visual merchandising. Share any relevant experiences that highlight your creativity and eye for detail.
Tailor Your Application: Make sure to customise your application to fit the role of Visual Merchandiser. Use keywords from the job description to show that you understand what we're looking for. This helps us see how you can contribute to our team!
Keep It Clear and Concise: We appreciate a straightforward approach. Keep your application clear and to the point, focusing on your skills and experiences that are most relevant to the role. Avoid fluff – we want to know what makes you the perfect fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate – just a few clicks and you’re done!
How to prepare for a job interview at Marks and Spencer
✨Know Your Visual Merchandising Principles
Before the interview, brush up on your knowledge of visual merchandising principles. Be ready to discuss how you would implement these in a retail environment, especially at M&S. Think about examples from your past experiences where you successfully created eye-catching displays that drove sales.
✨Showcase Your Creativity and Efficiency
Prepare to demonstrate your ability to balance creativity with operational demands. Bring along a portfolio or examples of your previous work that highlight your styling skills and how you’ve delivered high-impact visual updates under pressure. This will show them you can deliver the ‘wow’ factor while keeping efficiency in mind.
✨Emphasise Teamwork and Flexibility
M&S values teamwork, so be ready to share examples of how you've collaborated with colleagues in the past. Discuss situations where you had to pivot quickly between tasks and how you supported your team to achieve common goals. This will show that you’re adaptable and a team player.
✨Engage with Customer Needs
During the interview, express your understanding of customer needs and how you can enhance their shopping experience. Prepare to discuss how you would proactively engage with customers, understand their preferences, and make recommendations that align with M&S’s standards. This will demonstrate your commitment to putting customers first.
