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- Tasks: Deliver exceptional customer service in Travel Money and support various store services.
- Company: Join a leading retail brand known for its commitment to customer satisfaction.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Dynamic team environment with plenty of learning opportunities.
- Why this job: Be the face of customer experience and make a real difference every day.
- Qualifications: Strong communication skills and a passion for helping customers.
All the details
Work Pattern
Week 1:
- Sunday 10:00-18:00
- Tuesday 13:30-21:30
- Wednesday 13:30-21:30
- Thursday 09:00-17:00
Week 2:
- Monday 13:30-21:30
- Tuesday 09:00-17:00
- Thursday 13:30-21:30
- Saturday 10:00-18:00
Customer Assistant (Travel Money)
Join our team in Travel Money – the part of the store where customers look to us for confidence, clarity, and brilliant service before they head off on their adventures. This is a role for someone who thrives on connection, keeps calm under pressure, and delivers accuracy and service in equal measure.
You’ll be a trusted expert, helping customers choose the right products and services while making every interaction feel personal and effortless.
- Being digitally confident is essential. You’ll use our tools to complete transactions quickly, check rates, and support customers across all Travel Money channels.
- Accuracy and compliance are key. You’ll follow safe, legal, and financial-crime processes at every step, protecting our customers and the business.
- At M&S, customers come first. You’ll be fast, focused, and proactive, engaging with customers, spotting opportunities, and delivering a brilliant experience every time.
- Teamwork matters. You’ll share your Travel Money knowledge, support colleagues across the store, and help build confidence and capability in others.
- Flexibility is vital. You’ll adapt quickly to store priorities, work at pace, and maintain best in town standards in presentation, availability, and service.
If you’re curious, detail-driven, and passionate about delivering great service, this role is for you. Take Your Marks and apply today.
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Customer Assistant - Travel Money - Kew employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Travel Money - Kew
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their Travel Money services. Understanding their values and how they operate will help you connect with the interviewers and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering a great experience for customers, think of examples from your past where you've gone above and beyond. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your digital savvy! M&S values digital tools, so be prepared to discuss how you've used technology in previous roles. Whether it's managing tasks or engaging with customers online, let them know you're up to speed.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch that shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Assistant - Travel Money - Kew
Some tips for your application 🫡
Show Your Customer Passion: When you're writing your application, make sure to highlight your genuine interest in customers. We want to see how you build relationships and deliver great experiences, so share any relevant examples that showcase your customer service skills.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clear communication, so avoid jargon and make sure your key points stand out. This will help us understand your fit for the role quickly!
Demonstrate Your Digital Savvy: Since we value digital tools and communication, mention any experience you have with them. Whether it's using apps or online platforms, show us how you're comfortable navigating the digital landscape to enhance customer service.
Tailor Your Application: Make sure to tailor your application to the specific role of Customer Assistant in Travel Money. Highlight your knowledge of travel money services and how you can contribute to our goals. And remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at Marks and Spencer
✨Know Your Stuff
Make sure you brush up on your knowledge of Travel Money and the services offered. Familiarise yourself with current promotions and sales targets, as this will show your genuine interest in the role and help you engage with customers effectively.
✨Show Off Your People Skills
During the interview, demonstrate your ability to build relationships. Share examples of how you've successfully engaged with customers in the past, highlighting your listening skills and how you’ve tailored your approach to meet their needs.
✨Be Open to Feedback
Exhibit a positive attitude towards feedback and improvement. Discuss times when you’ve received constructive criticism and how you’ve used it to enhance your performance. This shows that you’re adaptable and willing to grow.
✨Ask Questions
Prepare thoughtful questions about the company’s operations and culture. This not only shows your curiosity but also your commitment to understanding how you can contribute to the team and improve processes.