Customer Assistant - Through the Night - Operations - Bromley

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Marks and Spencer

Customer Assistant - Through the Night - Operations - Bromley

Bromley Part-Time No working from home possible

At a Glance

Tasks: Join M&S as a Customer Assistant, ensuring smooth store operations through night shifts.
Company: M&S is a leading retailer committed to innovation and sustainability in the retail industry.
Benefits: Enjoy a £3.00 p/h unsocial premium for night shifts and flexible working options.
Other info: Inclusive workplace with a focus on diversity and equal opportunities.
Why this job: Be part of a dynamic team, enhancing customer experiences while developing valuable skills.
Qualifications: Must be 18 or older; strong communication and digital skills are essential.

Customer Assistant - Through the Night - Operations - Bromley

1 day ago Be among the first 25 applicants

Under 18 disclaimer

This job role involves working through the night and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00
Join our team at M&S as a Customer Assistant in Operations, where you’ll play a vital role in keeping our store running smoothly behind the scenes. We’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.

All the details
Working Pattern:
Sunday - 22:00-08:00
Friday - 22:00 - 08:00
Under 18 disclaimer
This job role involves working through the night and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00
Join our team at M&S as a Customer Assistant in Operations, where you’ll play a vital role in keeping our store running smoothly behind the scenes. We’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.
You’ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you\'ll help create a seamless shopping experience by keeping products available for our customers at all times.
At M&S, our operations team ensures our store runs like clockwork, so you’ll need to be ready to roll up your sleeves and keep things moving.
Being digitally confident is essential. You\'ll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be.
Being a team player is crucial. You\'ll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment.
Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities

Serve our customers efficiently, both on the shop floor and at service points
Keep the store clean and tidy, ensuring that our shelves are always stocked with product
Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
Proactively engage with customers to understand their needs, make recommendationsand deliver remarkable service throughout their visit to store.
Build expert product knowledge to sell and recommend our products and services
We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

High levels of customer service
Committed to delivering excellent work with great attention to detail
Open to and acts upon feedback, asking for this regularly
Takes accountability for planning and managing own workload efficiently
Strong communication skills
Adaptable to changing situations
Builds positive relationships by being a good listener
Good level of digital capability

Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Part-time

Job function

Job function
Other
Industries
Retail

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