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- Tasks: Assist customers, maintain store cleanliness, and promote M&S Food products.
- Company: Join M&S, a leading retailer known for quality and customer service.
- Benefits: Flexible working hours, inclusive culture, and training on digital tools.
- Why this job: Be a brand ambassador, engage with customers, and make a real impact.
- Qualifications: Strong communication skills, digital confidence, and a passion for customer service.
- Other info: M&S values diversity and offers reasonable adjustments in the recruitment process.
All the details
Work pattern
Week 1
Sunday 18:00-22:00
Monday 17:00-21:00
Tuesday 17:00-21:00
Thursday17:00-21:00
Friday 17:00-21:00
Week 2
Monday 17:00-21:00
Tuesday 17:00-21:00
Wednesday 17:00-21:00
Friday 17:00-21:00
Saturday 17:00-21:00
Join our team at M&S as a Customer Assistant in our Foods section, where you\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\’ll be a brand ambassador who\’s ready to recommend our newest Food products. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
At M&S our customers don\’t wait, you\’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
Serve our customers efficiently, both on the shop floor and at service points
Keep the store clean and tidy, ensuring that our shelves are always stocked with product
Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
Build expert product knowledge to sell and recommend our products and services
We\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
High levels of customer service
Committed to delivering excellent work with great attention to detail
Open to and acts upon feedback, asking for this regularly
Takes accountability for planning and managing own workload efficiently
Strong communication skills
Adaptable to changing situations
Builds positive relationships by being a good listener
Good level of digital capability
Everyone\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet. There\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Strood Foodhall - Food employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Strood Foodhall - Food
✨Tip Number 1
Familiarise yourself with M&S Food products before your interview. Knowing the latest offerings and promotions will show your passion for the brand and help you engage with customers effectively.
✨Tip Number 2
Demonstrate your customer service skills during any interactions with the team. Whether it's a phone call or an in-person chat, showing that you can communicate well and put customers first is key.
✨Tip Number 3
Be prepared to discuss how you handle flexibility in a retail environment. Share examples of times you've adapted to changing situations or taken on different roles within a team.
✨Tip Number 4
Showcase your digital confidence by mentioning any experience with retail technology or apps. Highlighting your ability to use digital tools will align with M&S's focus on enhancing the customer experience.
We think you need these skills to ace Customer Assistant - Strood Foodhall - Food
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Assistant position. Highlight your relevant experience in customer service and your ability to work in a fast-paced environment.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role. Emphasise your customer service skills, digital confidence, and any experience you have in retail or food sectors.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for M&S products and your commitment to excellent customer service. Mention specific examples of how you've gone above and beyond for customers in previous roles.
Showcase Teamwork and Flexibility: In your application, highlight your ability to work as part of a team and your adaptability to changing situations. Provide examples of how you've successfully collaborated with colleagues to create a positive work environment.
How to prepare for a job interview at Marks and Spencer
✨Show Your Passion for Food
Make sure to express your enthusiasm for M&S Food products during the interview. Share any personal experiences or favourite products, as this will demonstrate your genuine interest and knowledge about what you’ll be representing.
✨Highlight Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Discuss specific situations where you went above and beyond to help a customer, as this aligns with the role's focus on delivering remarkable service.
✨Demonstrate Digital Confidence
Familiarise yourself with digital tools that M&S uses, such as the Sparks App. Be ready to discuss how you’ve used technology in previous roles to enhance customer experiences, showing that you can adapt to the digital aspects of the job.
✨Emphasise Teamwork and Flexibility
Be prepared to talk about your experience working in teams and how you adapt to changing situations. M&S values team players, so share examples of how you’ve collaborated with colleagues to create a positive work environment.