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For Companies At a Glance
- Tasks: Be the friendly face of our store, helping customers and ensuring a safe shopping experience.
- Company: Join the iconic Marks & Spencer team in a vibrant retail environment.
- Benefits: Flexible part-time hours, competitive pay, and a chance to develop your skills.
- Why this job: Make a real difference in customer experiences while working in a dynamic team.
- Qualifications: Must be 18+, with strong communication skills and a friendly personality.
- Other info: Great opportunity for career growth and building valuable retail experience.
Overview
Customer Assistant – Service & Safety – Fosse Park.
To comply with health and safety legislation, colleagues in this role must be 18 years of age or older.
Key Accountabilities And Measures
- Clearly identified to provide customers with a visible presence at the beginning of their shopping journey
- Be knowledgeable of the store, support key marketing messages, latest products and top questions
- Assist customers in navigating the store, recognising when a customer needs help and provide the right level of support
- Welcome customers to the store with a smile and by making eye contact
- Use a range of greeting techniques known to deter theft from the store
- Flexible and trained to support other areas within the store (e.g., Foods, C&H, Operations)
- Deal calmly and empathetically with people in a variety of retail circumstances, including confrontational situations
- Respond to door alarms in a sincere and apologetic manner, resolving any issues the customer may have
- Be a visible deterrent against violence, anti-social behaviour, targeted theft, till snatches and criminal activity to support a safe shopping environment
- Identify and monitor suspicious persons, activity or theft and take appropriate customer engaging actions as required to deter
- Ensure all incidents are reported through the M&S Incident reporting process (via the Hicom app on the Honeywell device) or into the Security Operations Centre, and to the police where necessary
- Ensure that persons served with a trespass notice do not re-enter the site
- Carry store radio and engage with police and other security personnel to improve service to M&S (may include crime partnership meetings, agreed police meetings, Shop Watch schemes)
- Apprehend external thieves (only if necessary) in line with business policy and only if all components of theft are seen
- Report any incidents of known or suspected internal theft or malpractice
Working Pattern
Week 1 – Wednesday 14:30-21:00; Thursday 08:00-15:00; Saturday 08:00-15:00. Week 2 – Sunday 10:30-17:00; Tuesday 08:00-15:00; Thursday 08:00-15:00.
Key Skills
- Being confident with an easily felt presence and friendly and natural personality is essential
- Strong communication skills with the ability to engage customers with ease
- Able to remain focused at greeting customers and deterring suspicious activity
- Natural empathy with our brand and values, including service behaviours
- Self-motivated, willing to improvise and suggest or try new approaches
- Maintain high standards of appearance and uniform standards
- No requirement to be licensed, but good observation skills would be a benefit
Key Relationships and Stakeholders
- Store Management team
- Store Colleagues
- Operational Security Manager
- Regional teams (RLPMs/RCOMs)
- Store Detectives
- SOC
- Police
- Local Networks
Job Details
- Seniority level: Entry level
- Employment type: Part-time
- Job function: Other
- Industries: Retail
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Customer Assistant - Service & Safety - Fosse Park employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Service & Safety - Fosse Park
✨Tip Number 1
Get to know the store inside out! Familiarise yourself with the layout, products, and services. This way, when you’re chatting with customers, you can guide them effortlessly and show off your knowledge.
✨Tip Number 2
Practice your greeting techniques! A warm smile and eye contact go a long way in making customers feel welcome. Try different approaches to see what works best for you and the vibe of the store.
✨Tip Number 3
Stay alert and observant! Keep an eye out for any suspicious activity while engaging with customers. It’s all about balancing friendliness with vigilance to ensure a safe shopping environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed and shows you’re serious about joining the team. Plus, we love seeing applications from enthusiastic candidates like you!
We think you need these skills to ace Customer Assistant - Service & Safety - Fosse Park
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and natural personality shine through. We want to see how you engage with customers and create a welcoming atmosphere, so don’t be afraid to show us who you are!
Highlight Relevant Experience: Make sure to mention any previous experience in retail or customer service. We love to see how you've dealt with various situations, especially when it comes to providing support and resolving issues for customers.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences are easy to read and understand. Avoid jargon and keep it simple!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Marks and Spencer
✨Know the Store Inside Out
Before your interview, make sure you familiarise yourself with the layout of the store and its key products. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Your Customer Engagement Skills
Since this role is all about interacting with customers, practice your greeting techniques and how to approach someone who looks like they need help. Role-playing with a friend can be a great way to build your confidence.
✨Stay Calm Under Pressure
Prepare for potential scenarios you might face, such as dealing with difficult customers or suspicious activity. Think about how you would handle these situations calmly and empathetically, as this is crucial for the role.
✨Showcase Your Team Spirit
This position requires collaboration with various teams, so be ready to discuss examples of how you've worked well with others in the past. Highlight your flexibility and willingness to support different areas within the store.