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- Tasks: Welcome customers, ensure safety, and support a positive shopping experience.
- Company: Join a leading retail brand committed to customer service and safety.
- Benefits: Flexible hours, team environment, and opportunities for personal growth.
- Other info: Perfect for those looking to gain experience in retail and customer service.
- Why this job: Be the friendly face that makes shopping enjoyable and safe for everyone.
- Qualifications: Confident, friendly, and great at communicating with customers.
Summary
Service and Safety Assistant
Work Pattern
Week 1
Wednesday 11:00-18:00
Thursday 11:00-18:00
Saturday 11:00-18:00
Under 18 disclaimer
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Key Accountabilities and Measures
- Clearly identified to provide customers with a visible presence at the beginning of their shopping journey
- Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the store
- Flexible and trained to support other areas within the store i.e. Foods, C&H, Operations
- Be knowledgeable of the store, support key marketing messages, latest products and top questions (e.g. what time do you close?)
- Assist customers in navigating the store, recognising when a customer needs help and provide the right level of support
- Thank our customers for shopping with us when they exit
- Deal calmly and empathetically with people in a variety of retail circumstances, including confrontational situations
- Respond to door alarms in a sincere and apologetic manner, resolving any issues the customer may have
- Be a visible deterrent against violence, anti-social behaviour, targeted theft, till snatches and criminal activity to support a safe shopping environment.
- Identify and monitor suspicious persons, activity or theft and take appropriate customer engaging actions as required to deter
- Ensure all incidents are reported through the M&S Incident reporting process either through the Hicom app (on the Honey well) or into the Security Operations Centre, and to the police where necessary
- Ensure that persons served with a trespass notice do not re-enter the site
- Responsible for carrying store radio and engaging with police and other security personnel to improve service to M&S, this may include crime partnership meetings, agreed police meetings, shop watch schemes
- Apprehend external thieves (only if necessary) in line with business policy and only if all components of theft are seen
- Report any incidents of known or suspected internal theft or malpractice
Key Skills
- Being confident with an easily felt presence and friendly and natural personality is essential
- Strong communication skills with the ability to engage customers with ease
- Ability to remain focused at greeting customers and deterring suspicious activity
- To have a natural empathy with our M&S brand and values, including service behaviours
- To be self-motivated, willing to improvise and suggest or try new approaches
- Able to maintain high standards of appearance and uniform standards
- No requirement to be licensed, but good observation skills would be a benefit
Key Relationships and Stakeholders
- Store Management team
- Store Colleagues
- Operational Security Manager
- Regional teams (RLPMs/RCOMs)
- Store Detectives
- SOC
- Police
- Local Networks
#J-18808-Ljbffr
Customer Assistant - Service & Safety Assistant - Leeds Moortown employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Service & Safety Assistant - Leeds Moortown
✨Tip Number 1
Get to know the store inside out! Familiarise yourself with the layout, products, and key marketing messages. This way, when you chat with customers, you can confidently guide them and show off your knowledge.
✨Tip Number 2
Practice your greeting techniques! A warm smile and eye contact go a long way in making customers feel welcome. Try different ways to engage with them, so you’re ready to deter any suspicious behaviour while keeping the vibe friendly.
✨Tip Number 3
Stay alert and observant! Keep an eye out for anything unusual or suspicious. If you spot something, don’t hesitate to approach the situation calmly and empathetically – it’s all about creating a safe shopping environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get your application noticed. Plus, we love seeing candidates who are proactive and eager to join our team!
We think you need these skills to ace Customer Assistant - Service & Safety Assistant - Leeds Moortown
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our values.
Tailor Your Application: Make sure to tailor your application to the Customer Assistant role. Highlight any relevant experience or skills that match the job description, especially your ability to engage with customers and handle various situations.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Assistant. Familiarise yourself with the key accountabilities listed in the job description, such as providing a visible presence and assisting customers. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Practice Your Greeting Techniques
Since welcoming customers is a big part of the job, practice your greeting techniques. Think about how you can make eye contact and smile genuinely. You might even want to role-play with a friend to get comfortable with different scenarios, especially those that involve dealing with confrontational situations.
✨Showcase Your Communication Skills
Strong communication is key for this role. Prepare examples of how you've successfully engaged with customers in the past. Think about times when you’ve had to deal with difficult situations calmly and empathetically, as this will show your ability to handle the challenges of the job.
✨Demonstrate Your Knowledge of the Brand
Being familiar with M&S's values and products can set you apart from other candidates. Research the latest marketing messages and top products, and be ready to discuss them during your interview. This shows that you’re not just looking for any job, but that you genuinely care about being part of the M&S team.