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- Tasks: Deliver exceptional customer service and keep the store running smoothly.
- Company: Join M&S, a leading retailer transforming the shopping experience.
- Benefits: Flexible hours, training opportunities, and a vibrant team environment.
- Why this job: Be the face of M&S and make a real impact on customer experiences.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Embrace a dynamic role with opportunities for growth and development.
The predicted salary is between 10 - 16 £ per hour.
Work Pattern:
- Week 1: Sunday 10:00-16:00, Tuesday 10:00-19:00, Wednesday 10:00-19:00, Thursday 11:00-20:00, Friday 11:00-20:00
- Week 2: Monday 11:00-19:00, Tuesday 11:00-19:00, Thursday 12:00-20:00, Friday 12:00-20:00, Saturday 12:00-20:00
Join M&S as a Customer Assistant where you will be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need colleagues who are down-to-earth, who thrive under pressure, deliver five-star service at pace, and embrace the transformation we are driving.
We’re seeking passionate individuals who not only take pride in their knowledge of M&S products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on. You will be a resilient and committed brand ambassador who is ready to raise the bar by confidently delivering style advice or recommending and selling our newest products to our customers. Through remarkable service you will make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don’t wait. You will thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You will go above and beyond, to serve, sell, fill and help drive growth in sales.
Being digitally confident is essential. You will utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You will contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience. Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you will embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities:
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome. M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Safety and Service - Kenton Bar employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Safety and Service - Kenton Bar
✨Tip Number 1
Get to know M&S inside out! Familiarise yourself with their products and services. When you walk into that interview, show off your knowledge and passion for the brand – it’ll make you stand out as a true ambassador.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different scenarios in-store. Role-playing with a friend can help you feel more confident when discussing how you’d deliver five-star service under pressure.
✨Tip Number 3
Be ready to showcase your digital savvy! Brush up on using apps and in-store devices. Mention any experience you have with technology during your interview – it’s a key part of enhancing the customer experience at M&S.
✨Tip Number 4
Flexibility is key! Be prepared to discuss how you can adapt to changing situations and work across various areas of the store. Share examples from past experiences where you’ve thrived in a dynamic environment.
We think you need these skills to ace Customer Assistant - Safety and Service - Kenton Bar
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you’re not just looking for a job, but that you genuinely care about providing a fantastic shopping experience for our customers.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Mention specific examples of how you've delivered excellent service or handled pressure in previous jobs – we love seeing real-life stories!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Customer Assistant role. Remember, we’re looking for someone who can communicate effectively!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the info you need about the role and our company there, making it easier for you to tailor your application.
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S products. Being able to confidently discuss your favourite items or recent promotions will show your passion and knowledge, which is key for a Customer Assistant role.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond for a customer or handled a difficult situation. This will highlight your ability to thrive under pressure and deliver five-star service.
✨Show Your Team Spirit
M&S values teamwork, so be ready to share experiences where you've worked effectively as part of a team. Discuss how you support colleagues and contribute to a positive environment, as this will resonate well with their culture.
✨Be Digitally Savvy
Since being digitally confident is essential, brush up on any relevant digital tools or apps that M&S uses. Mentioning your familiarity with technology during the interview will demonstrate your readiness to enhance the customer experience using these tools.
