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- Tasks: Join us as a Customer Assistant, ensuring our store runs smoothly behind the scenes.
- Company: M&S is revolutionising retail with a focus on inclusivity and sustainability.
- Benefits: Enjoy flexible working options and comprehensive training in digital tools.
- Why this job: Be part of a dynamic team that values customer service and teamwork.
- Qualifications: No specific experience needed, just a positive attitude and willingness to learn.
- Other info: We welcome everyone and support diverse needs throughout the recruitment process.
All the details
Work Pattern
Monday: 20:00-00:00
Tuesday: 20:00-00:00
Wednesday: 20:00-00:00
Thursday: 20:00-00:00
Friday: 20:00-00:00
Join our team at M&S as a Customer Assistant in Operations, where you\’ll play a vital role in keeping our store running smoothly behind the scenes. We\’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.
You\’ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you\’ll help create a seamless shopping experience by keeping products available for our customers at all times.
At M&S, our operations team ensures our store runs like clockwork, so you\’ll need to be ready to roll up your sleeves and keep things moving.
Being digitally confident is essential. You\’ll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be.
Being a team player is crucial. You\’ll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment.
Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet. There\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Operations - Westbourne Simply Food employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Operations - Westbourne Simply Food
✨Tip Number 1
Familiarise yourself with M&S's values and customer service philosophy. Understanding their commitment to customer satisfaction will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight any previous experience in retail or customer service, especially roles that required teamwork and adaptability. Be ready to share specific examples of how you've contributed to a positive customer experience.
✨Tip Number 3
Demonstrate your digital confidence by mentioning any relevant tools or systems you've used in past roles. This will show that you're prepared to handle the operational tasks required for the position.
✨Tip Number 4
Prepare to discuss how you manage your workload and respond to feedback. M&S values accountability and attention to detail, so showcasing your organisational skills will set you apart.
We think you need these skills to ace Customer Assistant - Operations - Westbourne Simply Food
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Assistant position. Highlight your relevant experience in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job. Emphasise your customer service skills, attention to detail, and any experience with stock management or digital tools.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you have demonstrated teamwork, adaptability, and customer service in previous positions.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Marks and Spencer
✨Show Your Customer Service Skills
As a Customer Assistant, you'll need to demonstrate your ability to provide excellent customer service. Prepare examples of how you've engaged with customers in the past, highlighting your proactive approach and any positive feedback you've received.
✨Emphasise Teamwork
Since this role requires working closely with colleagues, be ready to discuss your experience in team settings. Share specific instances where you collaborated effectively to achieve a common goal, showcasing your adaptability and communication skills.
✨Demonstrate Digital Confidence
Being digitally confident is essential for this position. Familiarise yourself with common retail systems and tools, and be prepared to discuss how you've used technology in previous roles to manage tasks or improve efficiency.
✨Highlight Flexibility and Adaptability
The operations role demands flexibility in handling various tasks. Be ready to talk about times when you've successfully adapted to changing situations or taken on new responsibilities, illustrating your willingness to roll up your sleeves and get the job done.