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- Tasks: Assist customers during night shifts, ensuring a great shopping experience.
- Company: Join Marks & Spencer, a leading retailer committed to innovation and inclusivity.
- Benefits: Enjoy a ÂŁ3.00 p/h unsocial premium for night shifts and flexible working options.
- Why this job: Be the face of M&S, engage with customers, and make a real impact in retail.
- Qualifications: Must be 18 or older; strong communication skills and a customer-first attitude are essential.
- Other info: We value diversity and are committed to providing reasonable adjustments during recruitment.
Customer Assistant- Operations (Nights) – Bromley
Customer Assistant- Operations (Nights) – Bromley
2 days ago Be among the first 25 applicants
All the details
Work Pattern
Friday 22:00-08:00
Sunday 22:00-08:00
This job role involves working through the night and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the ÂŁ3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendationsand deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Part-time
Job function
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Job function
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Industries
Retail
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Customer Assistant- Operations (Nights) - Bromley employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant- Operations (Nights) - Bromley
✨Tip Number 1
Familiarise yourself with the products and services offered by Marks & Spencer. Being knowledgeable about their offerings will help you engage with customers effectively and demonstrate your commitment to providing excellent service.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Being able to listen actively and respond appropriately will set you apart as a candidate who can build positive relationships with customers.
✨Tip Number 3
Show your adaptability by preparing for potential scenarios you might face during night shifts. Think about how you would handle different customer needs or unexpected situations, as this demonstrates your ability to think on your feet.
✨Tip Number 4
Emphasise your attention to detail when discussing your previous experiences. Highlight instances where you maintained high standards in cleanliness or organisation, as these are crucial for the role of a Customer Assistant in operations.
We think you need these skills to ace Customer Assistant- Operations (Nights) - Bromley
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Highlight your customer service experience and any relevant skills that align with the role of a Customer Assistant in Operations.
Tailor Your CV: Make sure your CV reflects your experience in retail or customer service. Use specific examples that demonstrate your ability to engage with customers, manage tasks efficiently, and work as part of a team.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the company's values. Mention how you can contribute to creating a great shopping experience and your willingness to work night shifts.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A well-presented application shows attention to detail, which is crucial for this role.
How to prepare for a job interview at Marks and Spencer
✨Show Your Customer Service Skills
As a Customer Assistant, your ability to provide excellent service is key. Prepare examples of how you've gone above and beyond for customers in the past, and be ready to discuss how you would handle various customer scenarios.
✨Demonstrate Adaptability
This role requires adaptability, especially during night shifts. Be prepared to discuss situations where you've had to adjust quickly to changes or unexpected challenges, showcasing your flexibility and problem-solving skills.
✨Highlight Attention to Detail
Attention to detail is crucial in maintaining store standards. Think of instances where your keen eye for detail has made a difference, whether in stocking shelves or ensuring cleanliness, and share these during your interview.
✨Express Your Willingness to Learn
Marks & Spencer values continuous improvement and training. Show enthusiasm for learning new products and digital tools, and mention any previous experiences where you've successfully adapted to new systems or processes.