At a Glance
- Tasks: Manage stock and deliveries to keep our store running smoothly.
- Company: Join the dynamic team at M&S Simply Food.
- Benefits: Competitive pay with unsocial hours premium and flexible shifts.
- Other info: Fast-paced environment with opportunities for growth.
- Why this job: Be the backbone of our operations and make a real difference.
- Qualifications: Must be 18+, physically fit, and a team player.
The predicted salary is between 12 - 12 £ per hour.
Under 18 Disclaimer: This job role involves operating mechanical equipment as relevant to the job role and we cannot consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Compensation: + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Work Pattern:
- Friday: 04:45 – 14:30
- Saturday: 04:45 – 14:30
- Sunday: 05:45 – 15:30
Summary: Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high‑intensity role that keeps our stores running like clockwork.
Responsibilities:
- Manage stock, deliveries, and all the vital behind‑the‑scenes work that ensures our shop floor stays full, clean, and ready for customers.
- Maintain product flow with urgency and accuracy, ensuring no delays.
- Adapt to the wider store needs, supporting various functions and colleagues.
- Use digital tools confidently to track deliveries and manage stock efficiently.
- Work across functions and support colleagues across the store, serving as a key cog in the operation.
- Adapt quickly to changing demands from early morning deliveries to late‑day stock adjustments.
Requirements:
- Ability to perform physically demanding work and operate within a high‑intensity environment.
- Strong team‑playing skills and support for cross‑function collaboration.
- Digital confidence, comfortable using digital tools to track deliveries and inventory.
- Flexibility to adjust working schedule throughout the week.
- Age 18 or older (per disclaimer).
Take your marks and apply today.
Customer Assistant - Operations - Muswell Hill Simply Food employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a dynamic work environment where teamwork and collaboration are at the heart of our operations. Our Customer Assistants in Operations enjoy competitive pay, including an unsocial hours premium, and benefit from a culture that values flexibility and employee growth, ensuring that every team member has the opportunity to thrive in their role. Located in Muswell Hill, our store provides a supportive atmosphere that encourages personal development and fosters a sense of community among colleagues.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Operations - Muswell Hill Simply Food
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Marks and Spencer and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Marks and Spencer and let us see your personality shine through!
We think you need these skills to ace Customer Assistant - Operations - Muswell Hill Simply Food
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Marks and Spencer.
Get Familiar with Our Brand:Before applying, take some time to learn about Marks and Spencer and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Marks and Spencer
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Marks and Spencer.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Marks and Spencer will surely appreciate.
